Agentic AI capabilities in BMC Helix AIOps

BMC Helix AIOps provides AI capabilities by connecting to BMC HelixGPT, a capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. 

BMC Helix AIOps provides a fine-tuned model, which you set up in your GenAI cloud environment. 

The AI capabilities in BMC Helix AIOps are available as LLM-based AI agents that can operate autonomously without human intervention. With these capabilities, operators or site reliability engineers (SREs) can perform the following tasks:

• View a natural language summary of a situation
• Get answers to predefined questions that help investigate the situation further
• Get a step-by-step action plan to remediate the situation and restore the health of the service

The following table describes the agentic AI capabilities available in BMC Helix AIOps:

Capability	User role	AI agent	Requires configuration	References
Get natural language summary for an ML-based situation	Operator or SRE	AIOps Situation Summary Agent	Yes	Investigating ML-based independent situations
Get step-by-step best action recommendations for remediating a situation	Operator or SRE	Best Action Recommender AIOps Inference Agent AIOps Ranker Agent	Yes	Investigating ML-based independent situations
Generate a summary of vulnerabilities that are impacting services and best action recommendations for resolving them	Vulnerability manager	Vulnerability Resolver	No	Investigating vulnerabilities
Get log insights for a situation	Operator or SRE	Log Analyzer	Yes	Investigating ML-based independent situations
Ask predefined questions in Ask HelixGPT: Run 5Whys Reoccuring? Change windows? Impact? Team to solve?	Operator or SRE	AIOps Ask HelixGPT Agent AIOps Chat Agent	Yes	Investigating ML-based independent situations
Create custom dashboards by using the Insight Finder	IT manager Operator or SRE	HelixGPT Insight Finder	Yes	Analyzing data with BMC Helix Dashboards
Collaborate in Microsoft Teams to investigate a situation	Operator or SRE	BMC Helix Ops Swarmer AIOps Chat Agent	Yes
				Collaborating by using Microsoft Teams to help resolve situations
Change Risk Advisor	Operator or SRE	Change Risk Advisor	Yes	Monitoring and investigating changes