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Agentic AI capabilities in BMC Helix AIOps

Related topics

Configuring settings to use the AI-powered capabilities in BMC Helix AIOps

AI agents in BMC HelixGPT

Warning
Important

Some of the features and enhancements in this topic are under controlled availability to select customers.

BMC Helix AIOps connects with BMC HelixGPT to provide AI capabilities that help enterprises improve collaboration and resolve problems faster. As an operator or site reliability engineer (SRE), use LLM-based AI agents to view situation summaries in natural language, get answers to predefined questions, and get step-by-step action plans. These insights help you investigate the situation and restore the health of the service faster. 

BMC Helix AIOps provides a fine-tuned model, which you set up in your GenAI cloud environment. 

License requirements

Agentic AI capabilities

The following table describes the agentic AI capabilities available in BMC Helix AIOps:

CapabilityUser roleAI agentRequires configurationReferences

Get a natural language summary for an ML-based situation

 

Operator or SREAIOps Situation Summary AgentYesInvestigating ML-based independent situations
Situation summary 

Get step-by-step best action recommendations for remediating a situation

 

Operator or SRE
  • Best Action Recommender
  • AIOps Inference Agent
  • AIOps Ranker Agent
YesInvestigating ML-based independent situations
Best action recommendations 

Generate a natural language summary for a vulnerability that impacts services, and recommended remediation actions to resolve it

 

Vulnerability managerVulnerability ResolverNoInvestigating vulnerabilities

Vulnerability summary
 

Generate VBAR

 

Get log insights for a situation

 

Operator or SRELog AnalyzerYesInvestigating ML-based independent situations
Log insights  

Ask predefined questions in Ask HelixGPT:

  • Run 5Whys
  • Reoccuring?
  • Change windows?
  • Impact?
  • Team to solve?
Operator or SRE
  • AIOps Ask HelixGPT Agent
  • AIOps Chat Agent
YesInvestigating ML-based independent situations
Ask HelixGPT questions  

Create custom dashboards by using HelixGPT Insight Finder

 

IT manager

Operator or SRE

HelixGPT Insight FinderYesAnalyzing data with BMC Helix Dashboards
Helix Insight Finder  
Use Microsoft Teams to investigate a situationOperator or SRE
  • BMC Helix Ops Swarmer
  • AIOps Chat Agent
Yes
Situation summary in MS Teams Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations

Assess the risk and impact of change requests to a service by using Change Risk Advisor

(Controlled availability customers only)

Operator or SREChange Risk AdvisorYesMonitoring and investigating changes
Change Risk Advisor  

 

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