Orientation

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) issues and maximize service performance and availability.

Related topics

Onboarding-and-implementing

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Roles-and-permissions

Enabling-the-AIOps-features

Monitoring-key-performance-indicators-and-entities

BMC Helix AIOps capabilities

Feature

Capabilities

Monitors the key performance indicators (KPIs) for providing a quick-peek summary of the overall system health status by displaying the following widgets:

Monitors situations and provides the ability to:

  • Dynamically aggregate and cluster events to by using AL/ML-based event processing techniques to derive actionable insights
  • Investigate the aggregated events.
  • Compute the root cause score of each causal event
  • Reduce the event noise.
  • Improve the mean-time-to-resolve (MTTR) issues based on the situation-driven workflow.
  • Lower the mean-time-to-detect or discover (MTTD) and the time required for investigating tickets.

Monitors the service health and provides the ability to:

  • View the comprehensive service health timeline for predefined time ranges.
  • Apply knowledge graph and AI/ML algorithms to perform root cause isolation of impacted services
  • Rank the root causal nodes based on the ML-based situations and causal events for a selected health timeline
  • Build and view the topology and metric analysis of impacted services

Predicts service outages proactively to:

  • Move from being reactive to being preventive in handling failures.
  • Perform AI-based service-centric prediction to handle health indicators and metrics from multicloud and hybrid IT environments.
  • Contain smaller issues from becoming larger problems, prevent service outages, take timely actions, and focus on key value drivers. 
  • Help organizations to maximize the IT performance and save the time and cost required to manage IT environments.
  • Identify and fix issues before they happen.
  • Proactively reduce overall mean time to resolve an issue.

Monitors service health insights to view the patterns, behavior, and trend of the service impact for a period of 15 days.

Integrates with multiple sources such as Aternity and Dynatrace out-of-the-box and ingests data such as events and topology from them to do the following: 

  • Analyze information from various BMC Helix components, such as BMC Helix Operations Managementand BMC Helix Discovery.
  • View the health of the impacted entities.

Integrates with TrueSight Operations Management out-of-the-box, and enables you to configure custom integrations for the products for which the out-of-the-box integrations are not available. Ingests data such as events and topology to do the following:

  • Analyze information from various BMC Helix components, such as BMC Helix Operations Managementand BMC Helix Discovery.
  • View the health of the impacted entities.

Enables connection with BMC Helix Intelligent Automation to:

  • Perform event-driven remediation actions for open events and situations
  • Request for automation policies to remediate open events and situations
  • Cross-launch in to BMC Helix Intelligent Automation to create automation policies that appear as remediation actions

Product roles

User role

Product goal

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  • View Services and individual service details
  • View probable or root cause analysis
  • View CI topology and service hierarchy
  • View service health insights
  • View service predictions
  • View and manage Situations
  • Run and request automations

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  • View Services and service predictions
  • Create and modify service models
  • Create and modify service blueprints
  • Run and request automations

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  • Manage roles and permissions
  • View all pages in BMC Helix AIOps
  • Enable AIOps features
  • Enable situations to aggregate events
  • Create automation policies in BMC Helix Intelligent Automation

 

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