FAQs
Here are some answers to the most frequently asked questions about the BMC Helix Intelligent Automation product.
Can I edit the configuration details for the ITSM system from the Solutions page?
No. You can only view the configuration details. If you want to use another instance of BMC Helix for CSP, you must delete the current integration and configure a new one.
What happens when I delete the configuration from the Solutions page?
The automation policy templates and the BMC Helix for CSP connector are deleted from BMC Helix Intelligent Automation. Automation policies that use the templates stop working.
Can I edit or delete the BMC Helix for CSP connector like any other connectors?
No, you cannot edit or delete it from the Connectors page. If you delete the configuration from the Solutions page, the connector gets deleted.
Can I edit or delete the policy templates?
No, you can only copy and then make changes to the policy created from the template. You can delete your policy whenever you want.
Do I need to use the policy templates to create trouble tickets or I can create a new policy using the same actions?
It is not mandatory to use the policy templates, however, using a policy template gives you an advantage of getting readily available policies with mapping and transformations already applied. Hence, BMC recommends that you use the templates to create policies.
Are there any more policy templates available for other actions in BMC Helix Intelligent Automation?
No. Currently, only two templates are available to enable you to create trouble tickets in BMC Helix for CSP and to send an information event that contains the ticket details to BMC Helix Operations Management.
Can I use only one of the two policies available for creating trouble tickets in BMC Helix for CSP?
If you do not use the second policy, Create an Information Event, you will not be notified of the ticket creation or updates in BMC Helix Operations Management unless you manually check the History page in BMC Helix Intelligent Automation. Hence, BMC recommends that you create both the policies for the solution to be implemented successfully.
Can I add more actions to the policies that create trouble ticket or send an information event?
No. As of now, you cannot add any more actions to the policies created by using these templates.
How many connectors does BMC Helix Intelligent Automation support?
As of now, the product supports connection with the following automation tools and applications:
- Amazon Web Services
- Ansible Tower
- Kubernetes
- BMC Helix Innovation Studio
- TrueSight Orchestration
- TrueSight Server Automation
How do I connect with an application not supported by the product?
If the application uses REST API, you can use the Generic REST API connector to run jobs by invoking REST APIs.
What versions of each automation tool or application are supported?
For supported versions and other dependencies, see System-requirements.
Does the product support any other user roles?
Currently, there are two roles, Automation Engineer and Automation Developer. For a list of capabilities available for each role, see Roles-and-permissions.
Why does an automation developer see only a few connectors?
An automation developer sees only the configured connectors and does not have access to the connectors available in the product.
Can an automation developer see the results of a policy run?
Yes. An automation developer can view the policy history details on the History page and view the output for a policy. For a list of capabilities available for each role, see Roles-and-permissions.
Does BMC Helix Intelligent Automation have the capability to automatically sync workflows or jobs while adding actions?
No. Currently, the user must use the Sync Actions option available while adding actions to a policy.
Does the product support other jobs such as the BLPackage or Deploy in TrueSight Server Automation?
No. Currently, BMC Helix Intelligent Automation can run only the NSH script jobs.
Can any other role other than BLAdmin be specified in the TrueSight Server Automation connector?
No. Currently, you must use the BLAdmin user while configuring the connector.