This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.

Release notes and notices
updated 17 Apr

Learn what’s new or changed for BMC Service Request Management 22.1 release, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

April 17, 2024Not applicable
August 11, 2023Not applicable
July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.

 Not applicable
June 7, 2023

Not applicable

March 24, 2023

Not applicable

January 13, 2023

Issues that were corrected by 22.1 patch 4 and issues that remain open

Update available in 22.1 patch 4:

  • A new enableAuthoringGroupForWO configuration parameter has been introduced to enable the Authoring For Groups flag.
November 2, 2022

Not applicable

October 10, 2022

Not applicable

September 2, 2022

Issues that were corrected by 22.1 patch 1 and issues that remain open

Updates available in 22.1 patch 1:

  • Support for BMC Helix ITSM on mobile devices through web browser
  • Migration of Smart IT screen configurations to Progressive Web Application screens
July 29, 2022

For the BMC Helix ITSM enhancements, see  BMC Helix ITSM enhancements Open link .

Managing service requests


As a service agent, submit, view, and manage requests in Service Request Management.

Managing work orders


As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management.

Building the service catalog


As a catalog manager, build a service catalog in Service Request Management.



As an administrator, plan the roles and permission groups for your company.

Onboarding and implementing


As an administrator, set up Service Request Management for your company.



As an administrator, perform configuration and administration tasks in Service Request Management.



Resolve common issues or errors, review logs, or contact Support.



As an administrator, set up integrations with other BMC products or third-party software.



As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services.


Knowledge Base




PDFs and videos


Get a list of all the videos and a PDF version of the BMC Service Request Management documentation.



Find answers to the most frequently asked questions about BMC Service Request Management.

Related spaces


See the documentation of products related to BMC Service Request Management.

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