Creating a knowledge base article
If you have access to BMC Knowledge Management, you can create knowledge base articles. These can be helpful to others who are trying to resolve similar requests.
To create a knowledge base article
- Open the an incident request, problem investigation, or known error record.
Create the knowledge base article.
When using the Best Practice view
When using the Classic view
From the Functions area of the Navigation pane, click Create Knowledge.
From the Quick Links area of the Navigation pane, click Create Knowledge.