This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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This space contains information about the BMC Service Desk 8.1 release, which is part of the BMC Remedy IT Service Management (BMC Remedy ITSM) Suite 8.1 release.

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About BMC Service Desk

BMC Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. The incident management process focuses on getting users up and running after disruptions. The problem management process focuses on determining the root cause of a problem, and on using the change management process to correct the root cause. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Steven Casey

    Would it be possible to put a link here to the actual documentation for Service Desk? Thanks in advance

    Dec 30, 2015 10:58
    1. Bhakti Paranjpe

      Hello Steven,

      This is the Home page of BMC Service Desk 8.1 online documentation. Are you looking for anything else?


      Dec 30, 2015 11:27
      1. Steven Casey

        I'm looking for SRD documentation with all the child docs. Thank you.

        Dec 31, 2015 09:53
        1. Catherine Siderine

          Hi Steven,

          Are you looking for the BMC Service Request Management documentation? Do you want information about creating service request definitions (SRDs), or submitting requests?

          Here is the Home page: Home


          Dec 31, 2015 11:35
  2. Muhammad Khan

    on incident management settings it is throwing this error what does that mean : You can only have one entry in this form. Please use "Show Settings" button to retrieve the setting. (ARERR 45660)

    please help thanks

    Mar 17, 2020 08:48