This space contains information about the BMC Service Desk 8.1 release, which is part of the BMC Remedy IT Service Management (BMC Remedy ITSM) Suite 8.1 release.
Featured content
- Service Pack 2 for version 8.1.00: 8.1.02
- Service Pack 1 for version 8.1.00: 8.1.01
- New features for release 8.1.00
- Hub and Spoke capability overview
- Using the BMC Atrium Service Context
- Creating email generated incident requests
- Accessing BMC Knowledge Management
- Changes to the BMC Atrium CMDB for BMC Remedy ITSM
- Quickly Creating a Fully Qualified Incident Request (video)
- Quickly Resolving an Incident Request by Using Incident Matching (video)
- Known and corrected issues
Where to start
- End users: Incident Management, Problem Management, Common Service Desk features
- Administrators: Configuring after installation
- Developers: Developing
About BMC Service Desk
BMC Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. The incident management process focuses on getting users up and running after disruptions. The problem management process focuses on determining the root cause of a problem, and on using the change management process to correct the root cause. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents.
Comments
Would it be possible to put a link here to the actual documentation for Service Desk? Thanks in advance
Hello Steven,
This is the Home page of BMC Service Desk 8.1 online documentation. Are you looking for anything else?
Thanks,
Bhakti
I'm looking for SRD documentation with all the child docs. Thank you.
Hi Steven,
Are you looking for the BMC Service Request Management documentation? Do you want information about creating service request definitions (SRDs), or submitting requests?
Here is the Home page: Home
Cathy
on incident management settings it is throwing this error what does that mean : You can only have one entry in this form. Please use "Show Settings" button to retrieve the setting. (ARERR 45660)
please help thanks
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