This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Registering and assigning incident requests

The information in this section is for people who fulfill the support role of service desk analyst. Group coordinators and on-duty managers should also be familiar with this information to better understand the support staff tasks and so they can fulfill the role of support staff if necessary. Using the Incident Management console, support staff can create, track, and resolve incident requests.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.