This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Using BMC Service desk to manage incidents and problems

These topics describe how to use the Incident Management and Problem Management features to manage indicent requests and problem investigations through their lifecycles, as described by the BMC Service Management Process Model.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.