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Accessing BMC Knowledge Management

This procedure describes how to access the BMC Knowledge Management application from Incident Management.

Other topics provided include:

To access BMC Knowledge Management

If you have access to BMC Knowledge Management, you can use that application to look for a solution, as described in the following table.

When using the Best Practice view

When using the Classic view

With the incident request record open, from the Functions area of the Navigation pane, click Search Knowledge Base.

With the incident request record open, from the Quick Links area of the Navigation pane, click Search Knowledge Base.

For information about using BMC Knowledge Management, see the BMC Knowledge Management documentation.

Related topics

If you have access to BMC Knowledge Management, you can use that application to help you with the following tasks:

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