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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 ... Upgrading Upgrading BMC Remedy ITSM Process Designer

Upgrading Process Designer from 8.3.1 or 8.3.02

To upgrade to 8.3.03 from 8.3.1 or 8.3.02, you use the the same steps as with a new installation.

Note

In earlier versions of Process Designer, you could install all process designer modifications made to the AR Application server on the overlay layer (Best Practice Mode).
For 8.3.03, you must perform the installation on the base layer. The option to install in Best Practice Mode has been removed.
If the existing installation was installed on the overlay layer, all custom objects are moved to the base layer before the install starts. Following the install, you must manually reconcile all overlay objects.

To upgrade from Process Designer 8.3.02

If you are upgrading from version 8.3.02 of Process Designer:

  1. Run the Process Designer server installation.
  2. When prompted by the installer, stop the AR System service.
    This allows an update to the ar.conf and pluginsvr_config.xml files, removing changes made in the previous installation. Follow the prompts to stop and then start the service.

    Note

    Wait until the service has restarted before continuing.

  3. Re-start your AR System service

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Jharna Adwani on Mar 06, 2013
upgrading process designer process_designer

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Upgrading BMC Remedy ITSM Process Designer
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