This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.



As of the version 8.1 release, you can upgrade BMC Knowledge Management by using the BMC Remedy IT Service Management installer. For more information, see Mixed version upgrades.

Use the following topics to guide you through upgrading the BMC Remedy ITSM Suite. The topics also include information about BMC Remedy AR System and BMC Atrium.


Before upgrading, see the BMC Developer Network for new tools that can help you adapt features from your prior version to features in the latest version.

The following info-graphic provides an high-level overview of the upgrade. 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.