As of the version 8.1 release, you can upgrade BMC Knowledge Management by using the BMC Remedy IT Service Management installer. For more information, see Mixed version upgrades.
Use the following topics to guide you through upgrading the BMC Remedy ITSM Suite. The topics also include information about BMC Remedy AR System and BMC Atrium.
- Planning the upgrade
- Preparing for upgrade
- Upgrade testing
- Upgrading with overlays already present
- Upgrading without overlays already present
- Migrating delta data after an upgrade
- Update to the multi-tenancy model
- Configuring after upgrade
- Upgrading BMC Remedy ITSM Process Designer
- Understanding the Application Maintenance console
Before upgrading, see the BMC Developer Network for new tools that can help you adapt features from your prior version to features in the latest version.
The following info-graphic provides an high-level overview of the upgrade.