This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy IT Service Management Process Designer

Installing BMC Remedy IT Service Management Process Designer on BMC Remedy AR System 8.0.00 (or above) servers involves three major tasks.

  • Installing Process Designer Installation and Configuration Tool (PDICT) – This installer runs on a Windows computer and installs workflow in the AR System server.
  • Installing the server – For a Windows server, the installer must run on the AR System server. For a UNIX server, the installation is a manual procedure.
  • Installing the client – This is an optional install on a Windows computer. You can also launch a web client while logged into the Process Designer application.


The following steps are required to complete the Process Designer Installation:

Action

Required for

Check prerequisites.

All fresh installs or upgrades

Install PDICT tool.

All fresh installs or upgrades. For more information, see Installing and running the Process Designer Integration and Configuration Tool (PDICT).

Run PDICT tool against the AR System server.

All fresh installs or upgrades

Reconcile the base and overlay layers.

  • Fresh install: Only if objects updated by PDICT install are overlaid
  • Upgrade: Only if objects updated by PDICT install are overlaid, or previous PDICT install was performed in Best Practice Mode.

Create an ARID plug-in user.

Fresh installs only

Create a Private RPC Queue for ARID plug-in.

Optional step for fresh installs only

Install server:

All fresh installs or upgrades on AR System servers

Restart web services and flush the Mid Tier cache.

All fresh installs or upgrades

Set or review the Process Designer configuration.

  • All fresh installs of the Process Designer server using Linux or UNIX.
  • All fresh installs where you configured an RPC queue.

Add permissions to Process Designer users.

Required for fresh installs, for each user who needs the ability to design or deploy processes.

Note

For BMC Remedy IT Service Management Process Designer 8.3.03, you might encounter issues when installing the server on a UNIX computer or with an Oracle DB.

Where to go from here

Preparing Process Designer for installation

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Mark Herring

    The thick client is no longer shipped with Process Designer  -this option should be removed.

    Mar 22, 2013 08:46
    1. John Stamps

      Thank you, Mark! I removed the option and the underlying topic. And I apologize it took so long to get to your comment.

      John

      Apr 11, 2013 11:37
  2. Jamie Boley

    What does the following message mean??  Are there any defects for this or what are customers suppose to do on Unix and Oracle platforms??

    "For BMC Remedy IT Service Management Process Designer 8.3.03, you might encounter issues when installing the server on a UNIX computer or with an Oracle DB."

    Mar 06, 2014 09:48
    1. Bruce Cane

      Hi Jamie, I'll pass your question on to the person responsible for the content of this page.

      Mar 06, 2014 11:50