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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Remedy IT Service Management Suite 8.1 ... Installing Installing BMC Remedy IT Service Management Process Designer

Installing the Process Designer server on Windows

When you install the Process Designer server on Windows, run the installer on the AR System server. This topic discusses the following information:

Before you begin

Installing the Process Designer server requires the .NET Framework 2.0 which is not installed by default on Windows 2012, but is included in .NET 3.5. Windows 2012 server comes with .NET Framework 4.5 which does not include earlier versions of the framework.

To install the Process Designer server on Windows

  1. Download and extract the Process Designer server software onto your AR System server.
  2. Run the setup.exe file under the Setup/Server folder.
    You must run this setup on your AR System server. In a Server Group environment, you must run it on all servers in the group.
  3. In the Welcome panel, click Next.
  4. Agree to the licence agreement before continuing with the installation, and then cick Next.
  5. Select the folder on your server for the server installation, make sure that the installation option is set to Everyone, and then click Next.
  6. Click Next to confirm the installation.
  7. Enter your server name, port number, username, and password for the Process Designer user, and then click OK.
    This account connects Process Designer to your AR System server. To use a private RPC queue, select the checkbox and then enter the RPC Prog Number. The installer then connects to the AR System server to test the connectivity.
  8. Click OK to continue.
    The installer makes changes to the AR System server configuration file (ar.conf) and the BMC Remedy plug-in server configuration file (pluginsvr_config.xml).
    • If you cancel this action or if it fails, re-run the server setup.
    • If you allow the Installer to make the changes automatically, a backup copy of your existing files are created before the update.
  9. Manually stop your BMC Remedy AR System service when prompted to allow the configuration files to be updated.
  10. Click OK after the service has been stopped.
  11. Manually re-start the service when prompted.
  12. Click OK.
    The Process Designer Server installation has now been completed.
  13. Click Close.
    Complete this installation completed for all servers in a server group.

Where to go from here

Restarting services and flushing the Mid Tier cache

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by John Stamps on Apr 09, 2013

Comments

  1. Bhupesh Gupta

    Can some one provide us the detailed steps to install PD in Server grouo

    Nov 01, 2013 02:04
    1. Bruce Cane

      I'll pass this along to the right people.

      Nov 04, 2013 08:07
    1. Hemant Baliwala

      Hi Bhupesh, 

      I have added the following topic with guidelines to install PD in server group.

      https://docs.bmc.com/docs/display/itsm81/Installing+Process+Designer+in+a+server+group

      Thanks, 

      Hemant

      Nov 08, 2013 01:19

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Creating a Private Queue for the ARID plug-in
Installing the Process Designer server on Linux or UNIX
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