Upgrading BMC Remedy ITSM Process Designer
Review this topic when you are upgrading BMC Remedy ITSM Process Designer. It contains the following information:
Upgrading from BMC IT Service Management 7.6.04
If you are re-running PDICT as part of an upgrade from BMC Remedy IT Service Management 7.6.04 to BMC Remedy IT Service Management 8.0.00 (or later), and the previous Process Designer installation was performed in Best Practice Mode, pay particular attention to the overlaid views on the following forms, since they have changed between versions:
- SRS:Request Details
- HPD:Help Desk
Check all other forms or views listed in the PDICT log to confirm the layout is correct. Use the base view as a guide.
Upgrading from Abydos Designer 8.3.0 or earlier
Contact BMC Support for assistance with upgrading from Abydos Designer 8.3.0 or earlier.