This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Updating existing data

If data is already present in your BMC Remedy ITSM system, you can create jobs to update specific fields (for example: First Name, Last Name, Login ID, and Site Address). You can also use the data wizard to update foundation data (for example: Company Name and Site Name) that cannot be modified in foundation configuration forms.

Click here for more information about using the data wizard to modify data. 

Related topics 

Spreadsheets required for minimum standard configuration
Dependencies among foundation dataload spreadsheets
Foundation data mapping
Process setup data mapping
Transactional data mapping


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.