This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Transactional data mapping

This section lists the mapping of transactional data from spreadsheets to target forms.


When entering data, be aware that data in one spreadsheet can depend on data that is either entered on another spreadsheet or already loaded in the system. For example, the company field, which is entered on most spreadsheets, must match a company either created in Company.xlsx or already loaded on the system. These dependencies are noted in the instructions in the spreadsheets.

The Dataload spreadsheet dependencies topic has more information about the order in which to load data.

Transactional data mapping for BMC Remedy ITSM

Was this page helpful? Yes No Submitting... Thank you


  1. Gerrit Spieker

    did i miss it - for KM - RKM_LoadKAMExtension ?

    Jul 09, 2015 12:37