This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Process setup data mapping

This section lists the mapping of process-setup data from spreadsheets to target forms.

Note

When entering data, be aware that data in one spreadsheet can depend on data that is either entered on another spreadsheet or already loaded in the system. For example, the company field, which is entered on most spreadsheets, must match a company either created in Company.xlsx or already loaded on the system. These dependencies are noted in the instructions in the spreadsheets.

The Dataload spreadsheet dependencies topic has more information about the order in which to load data.


Process setup data mapping for BMC Remedy ITSM

Spreadsheet

Tab

Staging form

Target form or forms

ProcessSetup-
Change.xlsx

APR_LoadApproverLookup

APR:LoadApproverLookup

APR:Approver Lookup

ProcessSetup-
Change.xlsx

CHG_LoadTemplate

CHG:LoadTemplate

CHG:Template

ProcessSetup-
Change.xlsx

CHG_LoadTemplate
SPGAssoc

CHG:LoadTemplate
SPGAssoc

CHG:TemplateSPGAssoc

ProcessSetup-
Change.xlsx

CHG_LoadTemplate
Associations

CHG:LoadTemplate
Associations

CHG:Template Associations

ProcessSetup-
Change.xlsx

TMS_LoadAssociation
Template

TMS:LoadAssociation
Template

TMS:AssociationTemplate

ProcessSetup-
Foundation.xlsx

CFG_LoadAssignment

CFG:LoadAssignment

CFG:Assignment

ProcessSetup-
Foundation.xlsx

APR_LoadAlternate

APR:LoadAlternate

AP:Alternate

ProcessSetup-
Incident.xlsx

HPD_LoadTemplate

HPD:LoadTemplate

HPD:Template

ProcessSetup-
Incident.xlsx

HPD_LoadTemplate
SPGAssoc

HPD:LoadTemplate
SPGAssoc

HPD:TemplateSPG Assoc

ProcessSetup-
Incident.xlsx

HPD_LoadTemplate
Associations

HPD:LoadTemplate
Associations

HPD:Template Associations

ProcessSetup-
Incident.xlsx

CFG_LoadScripts

CFG:LoadScripts

CFG:Scripts

ProcessSetup-
Incident.xlsx

CFG_LoadGroup
EventMapping

CFG:LoadGroup
EventMapping

CFG:Group Event Mapping

ProcessSetup-
Incident.xlsx

CFG_LoadDecisionTree

CFG:LoadDecisionTree

CFG:Decision Tree

ProcessSetup-
Incident.xlsx

CFG_LoadDecision
TreeBranch

CFG:LoadDecision
TreeBranch

CFG:Decision Tree-Branch

ProcessSetup-
Request.xlsx

RQC_LoadSummary
Definition

RQC:LoadSummary
Definition

RQC:SummaryDefinition

ProcessSetup-
Task.xlsx

TMS_LoadTaskGroup
Template

TMS:LoadTaskGroup
Template

TMS:TaskGroupTemplate

ProcessSetup-
Task.xlsx

TMS_LoadTaskTemplate

TMS:LoadTaskTemplate

TMS:TaskTemplate

ProcessSetup-
Task.xlsx

TMS_LoadAssociation
Template

TMS:LoadAssociation
Template

TMS:AssociationTemplate

ProcessSetup-
Task.xlsx

TMS_LoadFlowTemplate

TMS:LoadFlowTemplate

TMS:FlowTemplate

ProcessSetup-
Task.xlsx

TMS_LoadAssignment
Config

TMS:LoadAssignment
Config

TMS:AssignmentConfiguration

ProcessSetup-
Task.xlsx

TMS_LoadVariableTemplate

TMS:LoadVariableTemplate

TMS:VariableTemplate

ProcessSetup-
Task.xlsx

TMS_LoadVariableMapping

TMS:LoadVariableMapping

TMS:VariableMapping


Process setup data mapping for BMC Service Level Management


Process setup data mapping for BMC Knowledge Management

Spreadsheet

Tab

Staging form

Target form or forms

ProcessSetup-
Knowledge.xlsx

RKM_LoadVisibilityGroup
Mapping

RKM:LoadVisibilityGrp
Mappng

RKM:VisibilityGroupMapping

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Comments

  1. Giby Varghese

    Hi,

    There is no document on the description of the columns in the data load spreadsheets, most of the sheets dont provide any description on what values should be populated in those columns, especially the new ones included in UDM. Can we have a section that talks about it. With the details on each column and possible / example values.

    Regards,

    Giby Varghese

    May 03, 2013 07:50
    1. Bruce Cane

      Thanks for the suggestion. I'll look into it and let you know if it can be done at this time. In the meantime, do you have any questions on specific columns or values? 

      May 07, 2013 08:20
    1. Ross Mitcham

      The intent is that field help text is available for every field on a template load form xlsx spreadsheet provided.  This help text is obtained in the spreadsheet from the Help Text defined within the load form for a given field.

      May 07, 2013 10:15
      1. Giby Varghese

        Hi Ross,

        There are some mostly the new ones in UDM which dont have the help text about the columns. for e.g. the SLM_Service_Target_Template

         Below is an example.

        May 07, 2013 12:05
        1. Ross Mitcham

          I would contact support and ask them to provide more details in the area you are having difficulties with (SLM is not my area of expertise otherwise I would help). 

          May 07, 2013 12:11
  2. Krystian Nikolow

    Following row is duplicated:

    ProcessSetup-
    Incident.xlsx

    CFG_LoadDecision
    TreeBranch

    CFG:LoadDecision
    TreeBranch

    CFG:Decision Tree-Branch

    Jun 17, 2014 10:43
    1. Bruce Cane

      Thanks Krystian, I removed the duplicate.

      Jun 25, 2014 09:10
  3. Andreas Mitterdorfer

    I've learned from support who referenced the internal KB KA398544 that service targets cannot be imported using UDM at this time. It would be nice, if the documentation would contain a hint to this.

    Apr 09, 2015 05:50
    1. Michele Marques

      Thank you for your feedback.

      Apr 20, 2015 06:25