This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Security

Ensuring security through single sign-on

BMC ensures security of products in BMC Remedy IT Service Management Suite through its single sign-on products. A single sign-on product is a gateway to authenticate users’ credentials prior to providing them access. In addition, single sign-on enables a single sign-on and sign-off for users. Users present credentials only once for authentication and subsequently be automatically authenticated by every product in BMC Remedy ITSM Suite that is integrated into the system.

The single sign-on products can be installed on a standalone server or in a high availability cluster. A load balancer is used as a front end to the cluster, giving the external applications the appearance of a single server. The load balancer distributes requests among single sign-on servers. In the event of a system failure, the load balancer redirects requests to the remaining servers.

BMC Single Sign-On products

BMC has the following two single sign-on offerings that support the BMC Remedy ITSM Suite.

  • BMC Remedy Single Sign-On: BMC Remedy Single Sign-On also provides various authentication options to customers. For now, BMC Remedy Single Sign-On can be integrated with BMC Remedy AR System, BMC Remedy Mid-tier, BMC Remedy with Smart IT or MyIT, and BMC Analytics for BSM. For further information on BMC Remedy Single Sign-On, refer the topics listed in the following table.

    TopicDetails
    How BMC Remedy Single Sign-On manages single sign-on in BMC Remedy AR System online documentation.Information about BMC Remedy Single Sign-On
    Installing BMC Remedy Single Sign-On in BMC Remedy ITSM Suite Deployment online documentation.Steps to install BMC Remedy Single Sign-On
    Configuring BMC Remedy Single Sign-On in BMC Remedy AR System online documentation.Information to configure BMC Remedy Single Sign-On for different authentication protocols.
    Integrating BMC Remedy Single Sign-On with other BMC products in BMC Remedy AR System online documentation.Procedures to integrate BMC Atrium Single Sign-On with BMC Remedy AR System and BMC Remedy Mid Tier

  • BMC Atrium Single Sign-On: BMC Atrium Single Sign-On provides customers the capability to choose between different authentication protocols such as SAML v2, Kerberos, and so on. BMC Atrium Single Sign-On server and agents provide the necessary integration into BMC products. Such integration ensures that newly added protocols are also available without any product changes. For further information on BMC Atrium Single Sign-On, refer the following topics from the BMC Atrium Single Sign-On online documentation:

    TopicDetails
    Planning Information and instructions for planning a BMC Atrium Single Sign-On installation and configuration.
    Installing BMC Atrium Single Sign-On with the AR System server and Mid Tier Steps to install BMC Atrium Single Sign-On with BMC Remedy AR System server and BMC Remedy Mid Tier.

    Configuring after installation

    Information to configure BMC Atrium Single Sign-On for different authentication protocols.

    Integrating BMC Atrium Single Sign-On with BMC Remedy AR System and Mid Tier

    Procedures to integrate BMC Atrium Single Sign-On with BMC Remedy AR System and BMC Remedy Mid Tier.

For a detailed report on the differences between the two single sign-on products, refer the table under BMC Remedy Single Sign-On at 9.0.01: Service Pack 1 from the BMC Remedy AR System online documentation.

Note

If you are a customer who is planning to migrate from BMC Atrium Single Sign-On to BMC Remedy Single Sign-On, refer Migrating from BMC Atrium Single Sign-On to BMC Remedy Single Sign-On from the BMC Remedy AR System online documentation.

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