This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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User permissions

User permissions let you control how people access and interact with the BMC Remedy ITSM suite. You assign user permissions from the People form as described in the topics listed under the Related topics heading below.

There are different aspects to the user permissions, which together make up the permission model:

  • Permission groups, which control access to basic application, module, and sub-component functions.
  • Support groups, which control access to data.
  • Functional roles, which provide extended access to application, module, and sub-component functions.

Click the related links for more information about each aspect of the permission model.

Related topics

To see how you assign user permissions from the People form, see the following topics:

People information

Adding people information

Adding people records from a template

Adding people without using templates

For information about how licenses relate to permissions, see the following topics:

Activating application licenses

License types for users to access BMC Remedy AR System server

Video

Watch the video, Wrap up the Permission Model within the ITSM Suite for an overview of how permissions work in the BMC Remedy ITSM suite.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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