Running the sandbox reconciliation
You run the sandbox reconciliation from the People Sync console.
Run the sandbox reconciliation after you run the CTM:PPL:SyncInitiated escalation.
To run the reconciliation
- On the People Sync console, click Initiate Sandbox Job Run.
The BMC Asset Management - Sand Box Reconciliation job starts. This job processes the sandbox records and promotes them to the production dataset.
- Click Refresh Counts to ensure the # of Sandbox Records field is cleared and set to 0.
- Check that the # of Un-reconciled People field is reset to 0 and that the value in the # of Production Persons field equals its previous value (that is, its value prior to initiating People Sync) plus the number of unreconciled people.
If the # of Un-reconciled People field has a value greater than 0 after the synchronization finishes, a processing error occurred on the individual
- If the # of Un-reconciled People field has a value greater than 0 after the synchronization finishes, click Refresh on the CTM:People Records that have not been reconciled table field.
You must examine these records individually to determine why they were not synchronized. In most cases, the People data on the associated record contains at least one data element that violates an existing rule for People or BMC_Person creation.