Running the Initiate CI synchronization
This process synchronizes existing CI AST:AssetPeople Used by relationships with the corresponding BMC_Dependency Class table.
Perform this procedure after you run the sandbox reconciliation. For this process to complete successfully, all CTM:People that have a "Used by" association with an existing CI need to be properly reconciled. If a People record containing a Used by association is not reconciled, the associated CI Sync fails for that association record.
To run the synchronization
- On the People Sync console, click Initiate CI Sync.
The synchronization job starts.
- Leave the People Sync console open.
You refer to it while performing the next procedure.