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Running the Initiate CI synchronization

This process synchronizes existing CI AST:AssetPeople Used by relationships with the corresponding BMC_Dependency Class table.

Perform this procedure after you run the sandbox reconciliation. For this process to complete successfully, all CTM:People that have a "Used by" association with an existing CI need to be properly reconciled. If a People record containing a Used by association is not reconciled, the associated CI Sync fails for that association record.

To run the synchronization

  1. On the People Sync console, click Initiate CI Sync.
    The synchronization job starts.
  2. Leave the People Sync console open.
    You refer to it while performing the next procedure.

Where to go from here

Enabling the AssetPeopleSyncInitiated escalation

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