Installing online help on Windows
Use this procedure to install online help on Microsoft Windows. You must install the online help on BMC Remedy Mid tier.
Before you begin
If you have downloaded the application and to ensure that all of the help files are extracted correctly, you must use WinZip or another similar utility to extract them and not the default .zip file utility that comes with Microsoft Windows.
To install online help on Windows
- Run the setup.exe online help installation executable file.
The executable file is located in the Help directory, which you access from one of the following locations:
- If your files are on a DVD, Help is under the root directory.
- If you downloaded the application, you access Help from the top level of the working directory that holds the files you extracted after downloading them.
- Use the planning spreadsheet to enter the necessary information.