Installing online help on Windows
Use this procedure to install online help on Microsoft Windows. You must install the online help on BMC Remedy Mid tier.
Before you begin
If you have downloaded the application and to ensure that all of the help files are extracted correctly, you must use WinZip or another similar utility to extract them and not the default .zip file utility that comes with Microsoft Windows.
To install online help on Windows
- Run the setup.exe online help installation executable file.
The executable file is located in the Help directory, which you access from one of the following locations:- If your files are on a DVD, Help is under the root directory.
- If you downloaded the application, you access Help from the top level of the working directory that holds the files you extracted after downloading them.
- Use the planning spreadsheet to enter the necessary information.
Comments
Dear Support,
I tried to get help files installation zip for ITSM 8.1 from BMC EPD site, but I could not get it.
How to locate this online help installer for 8.1, is it part of ITSM application s/w (BMCRemedyITSMSuite8.1.00.windows.zip) file or extract?
Best Regards,
Madhu
Hello Madhu, I will try to get an answer for you.
Hi Madhu,
To download the help files:
In the EPD site, go to Download Additional Products > Select the R filter > Go to Remedy Change Management Application 8.1.00 > Download Help Systems-BMC Remedy ITSM Applications.
Thanks,
Hemant
Hello Madhu,
The response to your question was added to my response to you, so you might not have seen it. Go to the bottom of this page to see the comment from Hemant.
-Bruce.
Dears
I can't see "Download Additional Products" tab from EPD.
I can see only "Profiles","Licensed Products" ,"Product Patches" and "Trail Products " tabs from EPD.
Br,Madhu.
Passing your question on to the person who provided the original information.
Hi Madhu,
Can you please contact Customer Care. They can help you with this.
Thanks,
Hemant
Dear Bruce,
Are you asking me?
If your are asking me, I'm sorry I didn't understand what are you saying or refering.
Best Regards,
Madhu.
No Madhu, I am directing a question to the person who provided the information to you about where to download the help files. I am asking him to clarify about the "Download Additional Products" tab on the EPD site. The note that you received was from me, to let you know that the question is asked.
Hi Madhu,
Yes please do that.
Thanks,
Hemant
Hi,
What was the resolution?
I need the help installation file.
Thank you
Hello Luismiguel, just to clarify, have you already tried to get the help installation file from the EPD site: Download Additional Products > Select the R filter > Go to Remedy Change Management Application 8.1.00 > Download Help Systems-BMC Remedy ITSM Applications?
If you have, and you are still not able to download the help installation files, then please open a ticket with BMC Customer support.
Let me know if I have misunderstood your request.
Thanks.
Hi Bruce,
I have already downloaded it from Service Desk 8.1->Help Systems, I guess that it doesn´t matter. But It is not working, I have already opened a ticket.
Thank you
Ah, ok ... yes, in that case the customer support ticket is the best way to proceed. Thanks for confirming that for me Luismiguel. Good luck with it.
It would also be useful to know where to run the setup files. Is it supposed to be on your app server(s) or on the mid-tier(s)? If on app servers in a server group, does it have to be run in a particular order like other server group installs?
Hi Kelly, I've asked someone who deals with installation issues to get back to you.
Hi Kelly,
You must install the online help on the mid-tier.
Thanks,
Hemant
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