This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Completing the planning spreadsheet

Before you start installing or upgrading the products, you must gather information about the required parameters that the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.


You must know the actual login credentials to a server or database to complete installations. BMC installers are not integrated with Atrium Single Sign-On, SSL, or other authentication methods to authenticate users. For example, you cannot use a smart card scan to authenticate a user to perform installations of BMC products.

To plan for your installation by using the spreadsheet

  1. Download and open the 8.1 planning spreadsheet.
  2. Enter your selections and parameter values into the Value column with the help of your DBA or system administrator.
    For example, after installing BMC Remedy AR System server, you use the values that you entered in the spreadsheet when you install BMC applications.
  3. Launch the installer.
  4. Copy the parameter values from the spreadsheet and paste them into the product fields in the installer.


    The columns and rows in the Microsoft Excel spreadsheet are formatted so that each sheet prints cleanly in landscape format.

Where to go from here

Preparing your environment to install

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Veeral Oza

    The installation worksheet needs to be updated with My IT/Smart IT worksheet It is currently missing

    Sep 28, 2014 04:29
    1. Bruce Cane

      I'll pass your comment along to the team that works on this page. Thanks.

      Feb 05, 2015 11:42