Review the fixes and updates in patches to BMC Helix ITSM 21.05 that might impact your users.
Several significant enhancements were delivered in versions 21.05, 21.02, and 20.08 for SaaS customers. Starting with 21.05.02 patch release, these features and enhancements are also available for on-premises customers.
The key enhancements include:
BMC Helix Innovation Suite for Service Management applications
Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite . With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio.
Product name change in Remedy platform and applications
Starting with version 21.02, there are changes to the product and component names.
Support for Progressive Web Applications
Smart IT uses the industry standard Progressive Web App (PWA) technology. You can customize screens in Developer Studio in a similar way you customize the forms.
Also, create and view your custom application as a progressive web application simply by selecting and using Progressive views in Developer Studio.
To learn about these enhancements, see the following links:
- 21.05 enhancements in BMC Helix ITSM documentation.
- 21.02 enhancements in BMC Helix ITSM documentation.
- 20.08 enhancements in Remedy ITSM documentation.
|21.05.02||Known and corrected issues||Updates in 21.05.02|
Updates in 21.05.02
Container deployment of BMC Helix Innovation Suite
Perform container deployment of BMC Helix ITSM and Service Management applications in your on-premises environment.
For more information, see 21.05 Patches in BMC Helix Innovation Suite Deployment documentation.
(On-premises only) Downloading and installing the patch
|Download from EPD|
Downloading the installation files
SaaS application patching
BMC applies patches during Maintenance windows .
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