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Configuring after installation

Perform the following tasks after the system components are installed:

TopicAdditional information
Configuring integration with BMC Remedy Smart Reporting

Perform this task for all deployment use cases. It includes the following procedures:

  • Import the company users into BMC Remedy Smart Reporting
  • Import HR Case Management reports
  • Configure the BMC Remedy Mid Tier
  • Verify successful integration with BMC Remedy Smart Reporting
  • Enable cross-launch functionality
  • Modify the date format property
Forcing user synchronization between BMC HR Case Management and BMC Remedy Smart Reporting

(Optional) Perform this task to synchronize users immediately, but only after you configure BMC Remedy Smart Reporting.

Configuring BMC Remedy AR System ServerPerform this task for all deployment use cases. It explains how to change the default request management behavior in BMC MyIT console.
Configuring integration with a remote BMC Remedy AR System ServerPerform this task for a deployment with Remedy IT Service Management on separate AR System servers. It descibes how to configure DSO on both BMC Remedy AR System Servers.
Synchronizing users between BMC HR Case Management and BMC Remedy ITSMPerform this task for any deployment use cases, except simple deployment. It describes how to synchronize users between BMC IT Service Management and BMC HR Case Management. 
Configuring integration with BMC Remedy Single Sign-On(Optional) Perform this task for any deployment use case to integrate BMC Remedy Sign Sign-On with your system.
Verifying the installationPerform this task to verify that you have installed and configured the system correctly.
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