Synchronizing users between BMC HR Case Management and BMC Remedy ITSM
If you have BMC Remedy IT Service Management (BMC Remedy ITSM) deployed, you must synchronize ITSM self-service users with BMC HR Case Management as part of postinstallation configuration.
This topic describes the following topics:
Overview of the synchronization process
Synchronization of users consists of the following processes:
Initial synchronization (importing users)
In this manual process, you create a job in the HRCM-ITSM Sync Console to import ITSM users to BMC HR Case Management. During the import process, the user details are imported: first and last name, email adress, login credentials, and VIP status.
The initial synchronization takes place in the following order:
- Load data—User data is collected from BMC Remedy ITSM according to the job parameters.
- Validate data—The system checks whether all required user data is in the profiles.
Promote data—Data is imported to BMC HR Case Management.
- Automatic synchronization
After you complete the initial synchronization, data is synchronized automatically. The automatic synchronization process adds new users and updates the changes in the BMC HR Case Management user records.
To synchronize users, you must import the data available in the CTM:People form from BMC Remedy ITSM to the BMC HR Case Management COL:CORE:People form. The process of synchronizing users is different for the following deployments:
BMC HR Case Management and BMC Remedy ITSM are on the same AR System server.
BMC HR Case Management and BMC Remedy ITSM are on separate AR System servers.
When people records from BMC Remedy ITSM are synchronized with BMC HR Case Management, users who have a login ID in BMC Remedy ITSM become case users, and have standard viewer permissions. You can promote their user roles manually.
Important
User passwords are not copied from BMC Remedy ITSM. The user records are saved without passwords.
Before you begin
When you synchronize BMC Remedy ITSM and BMC HR Case Management, keep the following considerations in mind:
- The HRCM-ITSM Sync Console is available only after configuring integration with a remote AR System server.
- HR Master and BMC Remedy AR System administrators, by default, have access to the HRCM-ITSM Sync Console.
To synchronize users on the same AR System server
- Log in to the BMC Remedy Action Request System as a system administrator.
- In the Quick Links section, select HRCM-ITSM Sync Console.
Create and run a user sync job.
To synchronize users on separate AR System servers
- Configure DSO for both the AR System servers.
For more information, see Configuring integration with a remote BMC Remedy AR System server. - As an administrator, log in to the AR System server where BMC HR Case Management is installed.
- In Quick Links section, select HRCM-ITSM Sync Console.
Create and run the user sync job.
After you promote your user sync job, the users are synchronized automatically when there is an update to the user group matching the criteria selected for synchronization.Note
The automatic synchronization works only one way—from BMC Remedy ITSM to BMC HR Case Management.
Comments
Log in or register to comment.