Database backups and restores

During onboarding, you or your designated onboarding partner may require interim database backups and restores. This is common when migrating data from on premises systems to the BMC cloud. It is your responsibility to track database versions and file names, and also to delete the files when they are no longer needed. Backup and restore functions are available from development/tailoring or staging environments only, depending on the service.

To initiate a backup or restore, navigate to Support Central > Case Management > Lifecycle Requests. Ensure the environment selected is a "-dev" environment and the Database Backup/Restore operation will appear as an option under the Lifecycle Requests selection. 


As part of normal day-to-day operations, BMC proactively backs up VMs and databases. This backup function does not require a request from the customer. See Data backup and retention for more information.

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