Onboarding and implementing

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. BMC Helix Intelligent Automation is a subscription-based service available on BMC Helix Portal.

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BMC Helix Intelligent Automation service Open link


Register with BMC and activate BMC Helix Intelligent Automation

  1. Complete the BMC registration process and understand the subscription information.
    After you subscribe to the service, BMC sends an activation email that contains a link to activate your account and the tenant administrator user name. 
  2. Click Sign in to activate your account and set the tenant administrator password. The tenant administrator is the first user who logs in to the product. This link for setting the password remains active for 72 hours only, after which it expires.

Your free trial remains active for 14 days. During the trial, you get unrestricted access to all the capabilities available with the integrated products and common services.

To continue using the integrated products after the trial expires and for any other queries, contact BMC Support.

BMC Helix services lifecycle Open link

BMC Helix Intelligent Automation service Open link

BMC Customer Support Open link


Launch BMC Helix Intelligent Automation

When your account is created, you receive the URL and the credentials to log on to BMC Helix Portal.

  1. Log on to BMC Helix Portal.
  2. Click the BMC Helix Intelligent Automation tile.

BMC Helix Portal. Open link

Accessing and navigating the BMC Helix Intelligent Automation console


Set up user accounts and grant access

An Automation Engineer role is already created for BMC Helix Intelligent Automation that has permissions to access all the product features. You may choose to add more users to this role depending on your requirement.

Setting up role-based access control Open link


Configure connectors available in BMC Helix Intelligent Automation

Depending upon the automation tool or application that you want to connect with, configure the connectors.

After you configure a connector, all supported actions for the application are available to you while creating automation policies.

Managing connectors


View incoming requests for creating automation policies

View the request sent from BMC Helix AIOps to create automation policies in BMC Helix Intelligent Automation. These requests contain information about the open events in the event monitoring product.

Viewing automation requests

Create automation policies

Based on the incoming requests or events, create automation policies for configured connectors and add actions that get triggered based on the trigger conditions in the policy. When a policy runs, actions in the policy remediate events.

Creating automation policies

Viewing automation policy runs

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