Monitoring service health and performing causal analysis

As an operator, monitor services to assess the service health, view topology and metrics, and perform ML-based root cause isolation of impacted services. As a service designer, you can cross-launch into BMC Helix Discovery to create, edit, and delete service models.

Review the following sections to learn how to model, monitor, view services, and perform root cause isolation for impacted services:

• Service health score, impact score, and metrics
• Services and service topology
• Service modeling
• ML-based root cause isolation
• Modeling business services
• Monitoring services
• Performing ML-based root cause isolation of an impacted service