Integrating

As a tenant administrator, you can use BMC Helix Intelligent Integrations to integrate with third-party solutions so that you can get event, metric, CI, and topology data from these solutions. You can view this data in BMC Helix Dashboards, BMC Helix Operations Management, and BMC Helix AIOps.

You integrate third-party solutions by using connectors. A Connector is a container based on Fluentd that can host multiple integrations. It facilitates data collection and consumption from the integrated solutions.

BMC Helix Portal documentation Open link

Third-party integration usecase scenario

Global Services is a company that uses Dynatrace to monitor its IT infrastructure. Global Services now wants to leverage the BMC Helix Platform capabilities. Global Services asks Tina, a tenant administrator to get the integration up and running.

Tina uses BMC Helix Intelligent Integrations to integrate Dynatrace with BMC Helix Platform. With this integration, Tina can use BMC Helix Operations Management and BMC Helix AIOps to view Dynatrace data. Tina can leverage these Helix solutions to visualize and analyze data and gain meaningful insights into the Global Services IT infrastructure.

Get started with BMC Helix Intelligent Integrations

Accessing BMC Helix Intelligent Integrations

Supported out-of-the-box integrations for BMC Helix Intelligent Integrations

Integrating — Use case

Ingesting data from BMC and third-party products

Install, upgrade, and configure BMC Helix Intelligent Integrations Connectors

Downloading and installing connectors for third-party integrations

Enabling, disabling, or deleting integrations

Upgrading third-party integrations

Customizing the out-of-the-box event pipelines

Rolling back a third-party integration to the previous version

Troubleshooting integrations

Troubleshooting the Connector configuration issues

Troubleshooting the TrueSight Operations Management integration

Integrating

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