This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Data providers for BMC Helix AIOps

BMC Helix AIOps interacts with the various BMC and third-party products and components to gather events, incidents, metrics, services, and analytics information. BMC Helix Portal provides the common microservices required for tenant and identity management and product subscriptions. 

Sources of data for BMC Helix AIOps

BMC Helix AIOps interacts with the following products and components to gather data and configuration information:

  • BMC Helix Operations Management: Provides the metrics and events data for viewing in BMC Helix AIOps, and also provides additional topology information collected during monitoring.

  • BMC Helix ITSM: Provides incident and change request information for viewing in BMC Helix AIOps.  You can view total incidents, average mean time to resolve (MTTR), and perform root cause isolation (RCI). You can cross-launch from BMC Helix ITSM to view Root-cause isolation in BMC Helix AIOps. You do not require additional steps for integrating Change Management with BMC Helix AIOps.

  • BMC Helix Discovery: Provides Service Models or Topologies for viewing in BMC Helix AIOps. The Service to nodes traversal path can be viewed along with the individual node details.

  • BMC Helix Intelligent Integrations: Provides a Fluentd-based framework for integration with third-party solutions to ingest event, CI, and topology data for monitoring in BMC Helix AIOps. 

  • BMC Helix Intelligent Automation: Provides the capability to request and run automation policies to remediate open events and situations. With appropriate permissions, administrators can cross-launch and create automation policies in BMC Helix Intelligent Automation. 

The following graphic shows a high-level overview of the product interactions, data flow, and capabilities in BMC Helix AIOps. 

The following table lists the type of data that each data source provides in BMC Helix AIOps. 


Data Source


  • BMC Helix Operations Management
  • TrueSight Operations Management
  • Dynatrace
  • SolarWinds NPM

Incidents and changes



BMC Helix Operations Management

Services, Topology, and Configuration Items (CIs)

  • BMC Helix Discovery
  • TrueSight Operations Management
  • Dynatrace
  • SolarWinds NPM
Automation actions

BMC Helix Intelligent Automation

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