BMC Helix AIOps reduces the mean time to resolve issues and maximizes service performance and availability by using tools that include monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation.

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments.

Release notes and notices
updated 16 May

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.


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May 15, 2024

Reduce incident noise by consolidating incidents for ML-based situations

24.2.01 enhancements and patches
April 10, 2024

Enhancements included in this release:

  • Add attributes as variables on other nodes in addition to the start node in service blueprints
  • Specify the content requirement of a CI Kind node in service blueprints
24.2 enhancements and patches
March 4, 2024

Enhancements included in this release:

  • BMC HelixGPT-based capabilities – Best Action Recommendations, Log Insights, Ask HelixGPT virtual agent
  • Identify bottlenecks in the system by leveraging OpenTelemetry tracing
  • View presets on the Situations page
24.1.02 enhancements and patches
February 8, 2024

Enhancements included in this release:

  • Additional out-of-the-box service blueprints
  • View anomalies in a single pane of glass in BMC Helix Dashboards
  • Monitor service health over a 7-day timeline
24.1.01 enhancements and patches
January 10, 2023

Enhancements included in this release:

  • View change requests from ServiceNow Change Management
  • Save page preferences for the Services page in a preset
  • Set your preferred default landing page
  • Get better insights into impacting child services
  • Improve operational efficiency by specifying additional attributes in event rules
24.1 enhancements and patches


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Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Developer Tools and BMC Helix Intelligent Integrations release notes Open link
  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link
  • BMC TrueSight Operations Management release notes Open link
  • BMC Helix IT Service Management release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Intelligent Automation release notes Open link

Setting up and going live


Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities


Get a consolidated health summary of key performance indicators and entities.

Monitoring services


Assess the service health, do root cause analysis, and discover health insights.

Monitoring and investigating situations


Monitor and investigate ML-based situations for faster analysis and remediation.

Predicting and proactively resolving service outages


Predict service outages that help in identifying and fixing issues before they happen.  



Understand roles and permissions, enable AIOps features and notifications, model service blueprints, and model services. 

Remediating events for services and situations


Run automation actions to remediate open events for services and situations.

Product trials

Product trials



Knowledge Base

Knowledge Base




BMC Training and Certification

PDFs and videos


Get a list of all the videos and a PDF version of the BMC Helix AIOps documentation.



Find answers to the most frequently asked questions about BMC Helix AIOps.

Related spaces


See the documentation of products related to BMC Helix AIOps.

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