BMC Helix AIOps reduces the mean time to resolve (MTTR) issues and maximizes service performance and availability by using tools that include monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation.

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments.

Release notes and notices
updated 11 Dec

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.


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December 11, 2023

Enhancements included in this release:

  • Automatic data refresh for Overview and service details pages
  • The new Host Name column in the Changes section for a situation
  • Change in the direction of relationships in a service hierarchy
  • Service blueprint enhancements
23.4.02 enhancements and patches
November 03, 2023

Enhancements included in this release:

  • View change requests for services and situations for faster root cause analysis
  • View baselines and event indicators in metric graphs
  • Automatic data refresh for Services and Situations pages 
23.4.01 enhancements and patches
October 05, 2023

Enhancements included in this release:

  • Generative AI root cause summary powered by BMC HelixGPT
  • Root cause view for situations
  • Additional filters in the Predictions Analysis dashboard
  • Enhanced service modeling to connect services
  • Business services and technical services on the Services page
  • Customer success stories with BMC Helix AIOps
23.4 enhancements and patches
September 06, 2023

Enhancements included in this release:

  • Add technical services and business applications
  • Filters to view services based on the service kind
  • Search for a configuration item quickly in the topology view
  • View historical prediction analysis
  • User experience improvements
    • View default health score and status configuration
    • Enhanced UI messages for an easier understanding of balancing profiles
    • Search for a configuration item quickly in the topology view
    • Save page preferences on the Services and Situations pages
    • Aggregated and detailed views of similar situations
23.3.02 enhancements and patches
August 04, 2023

Enhancements included in this release:

  • View the incident count on the service details page
  • Hide or unhide services from the service hierarchy
23.3.01 enhancements and patches
July 06, 2023

Enhancements included in this release:

  • User experience improvements
    • Indication of propagation of the impact to a parent service
    • Option to undo the deletion of a service from a service hierarchy
    • Severity filter selections retained on the Services page
    • Total Events, Impacting Events, and Impacting Child Services
  • Exclude related CIs when adding CIs
23.3 enhancements and patches


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Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Developer Tools and BMC Helix Intelligent Integrations release notes Open link
  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link
  • BMC TrueSight Operations Management release notes Open link
  • BMC Helix IT Service Management release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Intelligent Automation release notes Open link

Setting up and going live


Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities


Get a consolidated health summary of key performance indicators and entities.

Monitoring services


Assess the service health, do root cause analysis, and discover health insights.

Monitoring and investigating situations


Monitor and investigate ML-based situations for faster analysis and remediation.

Predicting and proactively resolving service outages


Predict service outages that helps in identifying and fixing issues before they happen.  



Understand roles and permissions, enable AIOps features and notifications, model service blueprints and model services. 

Remediating events for services and situations


Run automation actions to remediate open events for services and situations.

Product trials

Product trials



Knowledge Base

Knowledge Base




BMC Training and Certification

PDFs and videos


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Related spaces

This topic provides a list of spaces related to BMC Helix AIOps.


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