BMC Helix AIOps overview
BMC Helix AIOps reduces the mean time to resolve (MTTR) issues and maximizes service performance and availability by using tools that include monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation.
BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments.
The following video (2:11) provides a high-level introduction into the benefits of using BMC Helix AIOpsfor your IT Operations use cases:
In modern SaaS-enabled environments, organizations need to ensure that their key business services are performing at optimum levels, with minimal downtime.
To ensure that these business services perform at optimum levels, organizations must be able to:
- Monitor and observe the key health vitals or parameters for services
- Observe service performance and availability
- Look for warning signs or identifying causes for performance degradation
- Understand the context where the problem occurred
BMC Helix AIOps helps organizations achieve these goals by using AI/ML-powered algorithms to not only to understand the health, performance, and availability of services, but also enable them to comprehensively investigate the probable and root causes of the impact on services.
With its advanced capabilities, BMC Helix AIOps provides additional insights into the following areas:
- Root cause isolation based on service-centric event correlation
- End-to-end topology mapping of configuration items (CIs) of a service
- Upstream and downstream impact hierarchy and key resource metric analysis
- Service health insights to determine the impact pattern and behavior of a service
The following diagram illustrates the key features and capabilities of the product at-a-glance:
The following table describes the features and capabilities in BMC Helix AIOps:
Monitors the key performance indicators (KPIs) for providing a quick-peek summary of the overall system health by displaying the following widgets:
Monitors the service health and provides the ability to:
Predicts service outages proactively to:
Monitors service health insights to view the patterns, behavior, and trend of the service impact for a period of 15 days to:
Monitors situations and provides the ability to:
Define service blueprints with a set of rules that are used to:
Build service models that are used to:
In addition, health score values for each service can be customized based on an organization's requirements.
Integrates with multiple, out-of-the-box sources such as Aternity and Dynatrace and ingests data such as events and topology from them to do the following actions:
Integrates with TrueSight Operations Management out of the box, and enables you to configure custom integrations for the products for which the out-of-the-box integrations are not available. Ingests data such as events and topology to do the following actions:
Enables connection with BMC Helix Intelligent Automation to:
By default, BMC Helix AIOps provides default roles that can perform certain capabilities based on the product role. For more information, see Roles and permissions.
The following table briefly describes the roles available for BMC Helix AIOps:
BMC Helix AIOps documentation helps new and experienced users implement and use this product.
Use the links listed in the following table to quickly find information to get started working with the product according to your role:
|Where to go
|To manage roles and permissions
|Roles and permissions
|To set up the product and onboard
|Setting up and going live
|To enable the AIOps features
|Enabling the AIOps features
To enable situations to aggregate events
|Configuring ML-based situations
|To use out-of-the-box service blueprints
|Using out-of-the-box blueprints
|To create and modify service blueprints
|Creating service blueprints
|To create and modify service models
|Creating service models
|To view the quick summary of health, performance, and availability
|Monitoring key performance indicators and entities
|To view the service health, availability, and performance and individual service details
|Monitoring service health
To view service outage predictions
|Predicting and proactively resolving service outages
To view root cause isolation and metrics
|Performing causal analysis of impacted services
To view CI Topology
|Identifying the impacted CI nodes from CI topology view
To view service hierarchy
|Investigating the service nodes from service hierarchy view
To view service health indicators
|Monitoring service health indicators
To view service health insights
|Monitoring service insights
To view situations and investigate situations
|Monitoring and investigating situations
|To view the frequently asked questions about the product.
|To view the PDF or videos available for the product.
|PDFs and videos