Accessing and navigating the BMC Helix AIOps console

You access BMC Helix AIOps from BMC Helix Portal, which is the launchpad for your licensed BMC Helix services.

To access the BMC Helix AIOps console

When your account is created, you receive the URL and the credentials to access the BMC Helix AIOps console.

  1. Log on to BMC Helix Portal.
  2. Click the BMC Helix AIOps tile. 

BMC Helix AIOps console overview

When you log on, by default, the Overview page is displayed. Based on your role, you can navigate through the console to perform various tasks. 


View the health and performance metrics for the business services in your organization on the Overview page. 

This page serves as a dashboard for a selected time period (default 24 hours) and shows the following metrics for the services:  

  • Total number of events
  • Total number of anomalies
  • Total number of incidents
  • Mean time to resolve issues 
  • Noise reduction percentage
  • Top five impacted services by their severity, health score, and the event trend. 
  • Top five situations identified from the events, aggregated based on correlation policies or machine learning based algorithms. 

For more information, see Monitoring key performance indicators and entities


Visualize the health and performance of the services in your organization in a heatmap view. From the heatmap view, you can also navigate to the impacted child services.

You can perform the following tasks while monitoring services: 

  • Hover over a service to view the situations, events, incidents, and impacted entities for a service.
  • Filter services by their severity, and use additional filters to view the impact on a specific service.
  • Switch between the tile and heatmap view.
  • View the following details for an impacted service:
    • Service health score, impacted events, service health on a timeline 
    • CI topology and service hierarchy
    • Health indicators
    • Situations
    • Root cause 
    • Service insights
  • Perform event operations and remediate events (requires advanced product features to be enabled from the Configurations menu).

Additionally, use the Services page to create services based on service models in BMC Helix AIOps. 

For more information, see Monitoring services


Monitor and investigate the policy-based and ML-based situations. 

On the Situations page, by default, all situations are displayed. If the same issue has impacted multiple services, such situations are grouped together under a master situation. A master situation is indicated by the Primary Situation.

You can click the Similar Situations toggle key to view a group of situations that occurred on the same service node. 

For more information, see Monitoring and investigating situations


View service outage predictions and use them to resolve service outages.

The Service Predictions page lists the services that might degrade in the next 12 hours. The predictive analytics algorithm considers all the metrics of the service and their potential threshold limits. 

For more information, see Predicting and proactively resolving service outages.


Choose advanced product features such as:

  • Root cause isolation
  • ML-based situations
  • Service predictions
  • Intelligent automations
  • Dark theme for the UI

Additionally, you can configure advanced settings for ML-based situations, connect with Microsoft Teams to be able to send notifications, and create service blueprints. 

For more information, see Administering

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