BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) issues and maximize service performance and availability.

Release notes and notices
updated 16 Oct

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.


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December 09, 2022

Enhancements included in this release:

  • View consolidated insights summary
  • View CIs of same kind as a group node in the topology map
  • Advanced filters for viewing Situations
22.4.02 enhancements and patches
November 14, 2022

Enhancements included in this release:

  • Discover insights for incidents from services
  • View child services associated with a parent service
22.4.01 enhancements and patches
October 10, 2022

Enhancements included in this release:

  • View Service Insights for events
  • Predict service outages proactively
  • View natural language-based Situation summary
  • View Situations in the Impacting Events panel
  • View metrics with their display names in the Performance View graph
  • Service health indicator improvements
  • Trigger automation from the event operations
  • View the automation history
  • View automation requests
22.4 enhancements and patches


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Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Developer Tools and BMC Helix Intelligent Integrations release notes Open link
  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link
  • BMC TrueSight Operations Management release notes Open link
  • BMC Helix IT Service Management release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Intelligent Automation release notes Open link

Onboarding and implementing


Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities


Get a consolidated health summary of key performance indicators and entities.

Monitoring service health and performing causal analysis


Monitor services to assess the service health and perform root cause isolation of impacted services. 

Monitoring and investigating situations


Monitor and investigate ML-based situations for analysis and remediation.

Predicting and proactively resolving service outages


Predict service outages that helps in identifying and fixing issues before they happen.



Understand roles and permissions, enable AIOps features and notifications, model service blueprints and model services. 

Remediating events for services and situations


Run automation actions to remediate open events for services and situations.



Resolve common issues or errors, review logs, or contact Support. 

Product trials

Product trials



Knowledge Base

Knowledge Base




BMC Training and Certification

PDFs and videos


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Related spaces

This topic provides a list of spaces related to BMC Helix AIOps.


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