×
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
 
 
  •  

BMC

BMC Helix AIOps 22.4

All versions
BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multi-cloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) issues and maximize service performance and availability.

Release notes and notices
updated 09 Dec

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Known and corrected issues

Support information

DateSummaryReference
December 09, 2022

Enhancements included in this release:

  • View consolidated insights summary
  • View CIs of same kind as a group node in the topology map
  • Advanced filters for viewing Situations
22.4 enhancements and patches
November 14, 2022

Enhancements included in this release:

  • Discover insights for incidents from services
  • View child services associated with a parent service
22.4 enhancements and patches
October 10, 2022

Enhancements included in this release:

  • View Service Insights for events
  • Predict service outages proactively
  • View natural language-based Situation summary
  • View Situations in the Impacting Events panel
  • View metrics with their display names in the Performance View graph
  • Service health indicator improvements
  • Trigger automation from the event operations
  • View the automation history
  • View automation requests
22.4 enhancements and patches

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Developer Tools and BMC Helix Intelligent Integrations release notes
  • BMC Helix Operations Management release notes
  • BMC Helix Portal release notes
  • BMC TrueSight Operations Management release notes
  • BMC Helix IT Service Management release notes
  • BMC Helix Discovery release notes
  • BMC Helix Intelligent Automation release notes

Getting started

 

Onboarding and implementing

 

Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities

 

Get a consolidated health summary of key performance indicators and entities.

Monitoring service health and performing causal analysis

 

Monitor services to assess the service health and perform root cause isolation of impacted services. 

Monitoring and investigating situations

 

Monitor and investigate ML-based situations for analysis and remediation.

Predicting and proactively resolving service outages

 

Predict service outages that helps in identifying and fixing issues before they happen.

Administering

 

Understand roles and permissions, enable AIOps features and notifications, model service blueprints and model services. 

Remediating events for services and situations

 

Run automation actions to remediate open events for services and situations.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support. 


Product trials

Product trials

Communities

Communities

Knowledge Base

Knowledge Base

Videos

Videos

Education

BMC Training and Certification

PDFs and videos

 

or register to view this page.

Related spaces

This topic provides a list of spaces related to BMC Helix AIOps.

BMC Helix

DISCO BMC Helix Discovery
 
BMC Helix IT Operations Management
 
BMC Helix IT Service Management
 

 

Was this page helpful? Yes No Submitting... Thank you
Last modified by Harihara Subramanian on Oct 10, 2022
home bmc_helix_aiops

Comments

Log in or register to comment.

© Copyright 2021-2022 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.