Configuring status updates and notifications

Status updates and notifications enable end users to quickly see the status of important services and determine whether a problem is local or system-wide. These messages promote cooperation and information awareness in a hybrid work environment. As an administrator, you select which notifications to send for different events (broadcasts, social posts, service request updates, and so on). For example, you can configure BMC Helix Digital Workplace to send push notifications to end users on submitted requests, send emails about pending approval requests, or they can turn off notifications.

To find common questions on email notifications in BMC Helix Digital Workplace and links to the best resource for each, see  Common questions about BMC Helix Digital Workplace email and updating notifications in bulk .

Before you begin

Configure the email server or skip this step if you plan to configure only push notifications.

To enable in-app notification settings for end users

1. In the Admin console, go to Configuration > Application Features.

2. Select the In-app Notifications option.

The changes are automatically saved. Users start receiving bell notifications.

To enable email and push notification settings for end users

1. In the Admin console, go to Configuration > Email & Notifications.
2. Select Settings and on the User settings tab, select the events for which you want to send email and push notifications.
3. Save your changes.

Users start receiving email and push notifications for those events that you have selected.

Video of setting default notifications for new users 

The following video (2:01) shows how the administrator sets default notification settings for new users ⁠which also enables emails for all event types:

https://youtu.be/80n1lm18IsY