This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Sending broadcasts to groups, services, and locations

Broadcasts sent to particular groups, services, and locations are configured and managed in the administrator console. As an administrator, you can configure and  manage broadcasts sent to particular groups, services and locations in the administrator console.

Scenario of sending a broadcast

Allen, an administrator, wants to notify all managers of Apex Global about upcoming training about how to give feedback. Allen creates a broadcast titled Mandatory training - The Art of Giving Feedback, adds a link to the portal with the training, schedules the display time for a broadcast, and selects the Managers group as recipients. Then, employees who have the manager role start seeing the broadcast.


Video of creating a broadcast

Watch the following video (3:28) with an end-to-end process of creating and making live a broadcast titled Fire sprinkler system maintenance for a specific group of administrators.

https://youtu.be/gYs4LLsvON0


To create a broadcast for groups, services, and locations

  1. In the BMC Helix Digital Workplace administrator console, select Broadcast > New broadcast.
  2. Complete steps a through c by clicking Next (as shown in the following table):

    StepDescription

    a) Create

    Title—Enter the message that end users will see in their feed. This field is required.

    (Optional) Turn the title into a URL—Include a site link to expanded details about the subject of the broadcast. This link will be available in the in-app notification.

    Broadcast type—Enter the urgency level of the message. Depending on the different types, broadcast messages in the user's feed and the megaphone icon in the in-app notifications appear in different colors:

    • Information (default)
    • Success
    • Warning
    • Critical

    For the examples of different broadcast types, see Broadcasts.

    b) Additional information

    (Optional) Learn moreEnable this toggle key to give users additional information about the broadcast message. You can customize the additional text with fonts, colors, adjustment types, lists, and links.

    c) Schedule

    Send to—Select user groups that will receive the broadcast message. User groups can be set up as an LDAP group or Action Request System group. These groups become available when the LDAP or the Group pluggable providers are enabled and configured.

    As an administrator, you can search for groups created in BMC Helix ITSM only if you are a member of those groups. As a result, your ability to send broadcasts to all groups might be restricted. However, if you have any of the following roles assigned to you: AR System Administrator, AR Definition Administrator, or User Administrator, you can search for and send broadcasts to all groups.

    Sending broadcasts to groups

    In versions earlier than 22.1.04, broadcasts were sent only to those users in the group who belonged to the broadcast sender's company.

    Starting with version 22.1.04, broadcasts are sent to all users in the group irrespective of the company. For example, Allen, an administrator at Apex Global, sends a broadcast to the Managers group. Even though Mary is from Apex Global and Bob is from Centari, both of them are a part of the Managers group and start receiving the broadcast.

    Sending broadcasts to self-registered users

    Starting with version 22.1.04, with the BMC Helix Digital Workplace Advanced - Self-Registered User license, you can send broadcasts to groups of users self-registered in external companies. For more information, see Portal for external users.

    With BMC Helix Digital Workplace Advanced license entitlements, you can also send broadcasts to users based on the following options:

    • Services
      The broadcast is sent to end users who follow a particular service in My Stuff → Service Health.
    • Locations
      The broadcast is sent to end users who have a particular location as a home location.

    The administrator cannot combine several target categories, but can select multiple recipients within each category. For example, the administrator cannot send one broadcast to groups and services simultaneously, but can send to several people in a group. To send the same broadcast to multiple locations, duplicate the existing one and change the recipient to locations.

    Schedule—Determine the period when users will receive the broadcast message. Select one of the following options:

    • Send now to make the broadcast live immediately. Optionally, you can select an end date for a broadcast. By default, the expiration date is one week from the current date.
    • Date range to make the broadcast live at a future time.
  3. Review the details of the broadcast and click Schedule.


Where to go from here

ActionReference
You want to send broadcasts to individual users and emails.Using Broadcast API endpoints in the BMC Helix Digital Workplace REST API
You want to understand how other notifications work.Notifications
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