Sending broadcasts to groups, services, and locations

To create a broadcast for groups, services, and locations

1. In the BMC Helix Digital Workplace administrator console, select Broadcast > New broadcast.

2. Complete steps a through c by clicking Next (as shown in the following table):

   Step	Description
   a) Create	Title—Enter the message that end users will see in their feed. This field is required. (Optional) Turn the title into a URL—Include a site link to expanded details about the subject of the broadcast. This link will be available in the in-app notification. Broadcast type—Enter the urgency level of the message. Depending on the different types, broadcast messages in the user's feed and the megaphone icon in the in-app notifications appear in different colors: Information (default) Success Warning Critical For the examples of different broadcast types, see Broadcasts.
   b) Additional information	(Optional) Learn more—Enable this toggle key to give users additional information about the broadcast message. You can customize the additional text with fonts, colors, adjustment types, lists, and links.
   c) Schedule	Send to—Select user groups that will receive the broadcast message. User groups can be set up as an LDAP group or Action Request System group. These groups become available when the LDAP or the Group pluggable providers are enabled and configured. As an administrator, you can search for groups created in BMC Helix ITSM only if you are a member of those groups. As a result, your ability to send broadcasts to all groups might be restricted. However, if you have any of the following roles assigned to you: AR System Administrator, AR Definition Administrator, or User Administrator, you can search for and send broadcasts to all groups. Sending broadcasts to groups In versions earlier than 22.1.04, broadcasts were sent only to those users in the group who belonged to the broadcast sender's company. Starting with version 22.1.04, broadcasts are sent to all users in the group irrespective of the company. For example, Allen, an administrator at Apex Global, sends a broadcast to the Managers group. Even though Mary is from Apex Global and Bob is from Centari, both of them are a part of the Managers group and start receiving the broadcast. Sending broadcasts to self-registered users Starting with version 22.1.04, with the BMC Helix Digital Workplace Advanced - Self-Registered User license, you can send broadcasts to groups of users self-registered in external companies. For more information, see Portal-for-external-users. With BMC Helix Digital Workplace Advanced license entitlements, you can also send broadcasts to users based on the following options: Services The broadcast is sent to end users who follow a particular service in My Stuff → Service Health. Locations The broadcast is sent to end users who have a particular location as a home location. The administrator cannot combine several target categories, but can select multiple recipients within each category. For example, the administrator cannot send one broadcast to groups and services simultaneously, but can send to several people in a group. To send the same broadcast to multiple locations, duplicate the existing one and change the recipient to locations.
   	Schedule—Determine the period when users will receive the broadcast message. Select one of the following options: Send now to make the broadcast live immediately. Optionally, you can select an end date for a broadcast. By default, the expiration date is one week from the current date. Date range to make the broadcast live at a future time.

3. Review the details of the broadcast and click Schedule.

   

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