This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

License types and features

BMC Helix Digital Workplace is available in four levels, with each level comprising a set of features and capabilities. This topic describes the BMC Helix Digital Workplace features and their availability for a level of BMC Helix Digital Workplace

Related topic


On-premises licensing information

Standard license entitlements, restrictions, and units of measurement Open link in the BMC Helix IT Service Management Deployment documentation. 

BMC Helix SaaS Services

For a monthly subscription fee, you receive web access to the BMC Helix services you purchase, with the following license options:

  • BMC Helix Digital Workplace Basic service Open link
  • BMC Helix Digital Workplace Advanced service Open link

The following image shows the features with the BMC Helix Digital Workplace licenses.  

License descriptions and entitlements are provided in BMC Helix Subscriber Information Open link .

All features

Explore the features that help you, as an administrator, to enable and maintain BMC Helix Digital Workplace services; and to help your end users have a smooth interaction with BMC Helix Digital Workplace. 

BMC Helix Digital Workplace features are divided into the following two categories:

End user features

End user features enrich and enhance your end-user experience. These features help your end users engage with BMC Helix Digital Workplace and receive personalized service.

CategoryDescription
Single Unified ExperienceSustained, compelling employee engagement with a simplified single portal and efficient service delivers optimized experience to create an efficient workplace.
Integrated self-serviceSelf-service empowers employees to solve problems, without submitting an incident or request a service.
Consumer-like experiencesSleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees anytime, anywhere, and on any device.
Unified CatalogUnified enterprise service catalog behind a single pane of glass.
Promote CollaborationComprehensive approach that meets the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.
Personalized User ExperiencePersonalized and intelligent end-user experience enabling self-service.
Business ApprovalsRequired authorization on a request before the request can move to the next step. Define approvals and associate approvers or groups to approve or reject.

Other

Additional features including data service views and privacy protection.


Tip

  • To view the feature entitlements for a license type, in the filtration pane, apply the filter on the license type column, and then hide the columns for the other license types:
    1. Select either the (tick) symbol or the (error) symbol in the filter column.
    2. In the Hide columns field, select the columns for the other license types.
  • Click the (Back-to-the-list) link to go back to the list of feature categories.
  • To export the table or the filtered results, click the gear icon in the filtration pane and select the option to export the table to a PDF, a CSV, or a Word file. You can choose to print the table.

Oops, it seems that you need to place a table or a macro generating a table within the Table Filter macro.

The table is being loaded. Please wait for a bit ...

CategoryFeatureDescriptionBasicCatalog

Advanced

External

Single Unified Experience       (Back-to-the-list)

Sustained, compelling employee engagement with a simplified single portal and efficient service delivers optimized experience to create an efficient workplace.
Single unified experience





Mobile FirstExperience mobile-first responsive design available for iOS and Android.(tick)(tick)(tick)(tick)
AppointmentsMake calendar appointments with the service desk based on availability.(error)(error)(tick)(error)

BMC Helix ITSMBroadcasts

Display broadcasts that are added in BMC Helix ITSM.

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General BroadcastsUse broadcast to notify end users.(tick)(tick)(tick)(error)
LocationDisplay office locations, building floorplans, and resources based on the user’s location.(error)(error)(tick)(error)
Service Health/AlertsDisplay the health status of services and get alerts during service outages.(error)(error)(tick)(error)

Live Chat

Provide end users with support from service desk agents through a live web chat.(error)(error)(tick)(tick)

Integrated self-service

(Back-to-the-list)

Self-service empowers employees to solve problems, without submitting an incident or request a service.
Integrated self-service


BMC Helix ITSM: Knowledge Management search

Search for knowledge articles using BMC Helix ITSM: Knowledge Management AI-based search.

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KnowledgeSearch for knowledge articles, provide feedback, and see similar articles; indicate whether the article was useful and send feedback.(tick)(tick)(tick)(tick)
Natural Language Processing (NLP) search (under field testing)Benefit end users through a qualitative search enhanced by natural language processing. The search engine understands the intent of a user by a phrase or a sentence and shows more accurate search results.(tick)(tick)(tick)(tick)
Search enhancements

Note the following enhancements to the search:

  • Configurable option to replace “or” with “and” when using the keyword search.

  • Consolidation of BMC Helix Digital Workplace catalog and SRM search results into one tab.

  • Ability to search questions and answers from catalog items.

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Open requests in context of knowledge articles

Allow users to raise a request in the context of a knowledge article

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Consumer-like Experiences   (Back-to-the-list)

Sleek and responsive interface optimized across any device to provide a consumer-like shopping experience for employees anytime, anywhere, and on any device.
Consumer-like experiences











 Responsive UIUtilize the responsive UI for a consistent experience and accessibility across desktop, tablet, and mobile device types.(tick)(tick)(tick)(tick)
Activity timelineDisplay the status of requests, approvals, reservations, and so on.(tick)(tick)(tick)(tick)
New timeline and searchWith the new card design layout, allow users to add most recent searches, insert quick links, and easily view bundled items to quickly and easily take action.(tick)(tick)(tick)(tick)
Fulfillment detailsCollect comprehensive details on incidents, change, work order, and cases to provide a more customized view to end users under MyActivity and Request details.(tick)(tick)(tick)(tick)
Service requests progressLet end users view the progress of their requests along with the status. Requests that do not require an approval automatically move to the In Progress state.(error)(tick)(tick)(tick)
Shopping cartAdd multiple service requests to a shopping cart for later checkout. Cart content is persistent across sessions.(error)(tick)(tick)(tick)
Saved cart quantity indicationView the quantity of saved items in the current cart and the quantity of saved carts in the Cart quantity indicator.(error)(tick)(tick)(tick)
Save for laterSave current requests, with all input information saved for completion at a later time.(error)(tick)(tick)(tick)
One-click emptying of cartRemove all items in a cart with a single click.(error)(tick)(tick)(tick)
Quick requestBypass the service profile page, if needed.(error)(tick)(tick)(tick)
Request AgainEnable end users to request again a request for service requests with the different statuses.(tick)(tick)(tick)(tick)
Reopen Request

Enable end users to reopen their completed service requests within the requests’ lifecycle as configured by the BMC Helix Digital Workplace Catalog administrator. Requests that are in Closed status cannot be reopened.

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Clear multiple notificationsEnable end users to use a single click to clear all in-app notifications instead of deleting them one by one.(tick)(tick)(tick)(tick)

Unified Catalog     

(Back-to-the-list)

Unified enterprise service catalog behind a single pane of glass.
Unified Catalog   



Self-service catalogEnable end users to browse or search a service catalog to submit requests without the assistance of an agent.(tick)(tick)(tick)(tick)
ITSM/SmartIT integration

Note the benefits from the integration:

  • ITSM Agents can see the details of BMC Helix Digital Workplace service requests.

  • Two-way communication: Agents can have two-way communication with the submitter of a BMC Helix Digital Workplace service request.

  • Global Search: Agents can search for BMC Helix Digital Workplace service requests.

  • Smart Recorder: Agents can view the BMC Helix Digital Workplace service requests submitted for a customer.

Note: User needs ITSM/SmartIT related permissions.

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BannersDisplay images in the catalog to feature services with a consumer-like experience.(error)(tick)(tick)(tick)
Rich profilesDisplay catalog services with images, videos, rich text descriptions, and attachments.(error)(tick)(tick)(tick)

Create DWP native catalog request from BMC Helix ITSM

Raise BMC Helix Digital Workplace native catalog request from BMC Helix ITSM via Smart recorder or by creating fulfillment tickets.

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SRM integration

Access existing BMC Service Request Management service request definitions from BMC Helix ITSM.

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Promote Collaboration (Back-to-the-list)

Comprehensive approach that meets the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.
Promote collaboration




Add collaborators to service requests

Add users from a group or organization to new or existing unfulfilled service requests.

Collaborators can view, edit, and delete the request.

Save and reuse the collaborators list across requests. 

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ImpersonationView the catalog as another user and act on their behalf to submit incidents and requests.(error)(tick)(tick)(error)

To-Dos for BMC Helix Digital Workplace users

BMC Helix Business Workflows cases can include to-dos for the requestor that BMC Helix Digital Workplace will display as part of Activity events. 

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Multi-user requestRequest a service for multiple users.(error)(tick)(tick)(error)
MyStuff ImpersonationImpersonate a user and view their MyStuff section and commit Day 2 actions on their behalf.(error)(tick)(tick)(error)
On-Behalf-OfSubmit incidents and requests on behalf of other end users.(tick)(tick)(tick)(error)
Ratings and reviewsEnable end users to rate services and write reviews to help other users to provide a more consumer-like experience.(error)(tick)(tick)(error)

Personalized User Experience     

(Back-to-the-list)

Personalized and intelligent end-user experience enabling self-service.
Personalized user experience


Ability to set the default language to set language preferences

Set a default language to display content for end users.

In BMC Helix Digital Workplace, end users can override the default language and select a language of their choice.

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Multiple-language supportDisplay the service catalog in more than 20 languages based on the end user’s device. Export and import localizations.(tick)(tick)(tick)(tick)
Save as FavoriteSave services and knowledge as favorites to save time.(tick)(tick)(tick)(tick)
Resize items per page  Adjust the page size to 10, 25, 50, or 100 items and the adjusted page size persists throughout the session.(tick)(tick)(tick)(tick)
Active Events filteringFilter active events by Requests, Approvals, and Appointments. Further filter the active events with a keyword search.

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All but Appointments

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Status filtersFilter Active and Past Events by status and type.(tick)(tick)(tick)(tick)

Business Approvals   

(Back-to-the-list)

Required authorization on request before the work is done. Define approvals and associate approvers/groups to approve or reject.
Business Approvals


ApprovalsApprove, deny, or put requests on hold.(tick)(tick)(tick)(tick)
x-launch to Change and Release management

Cross-launch to BMC Helix ITSM Change and Release forms in BMC Helix ITSM.

Note: User needs Approval related permissions.

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Reassign Approvals to Other Business Users

Reassign approval requests or delegated approval requests to other users.

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Alternate/Delegate ApproversAssign an alternate approver.   (tick)(tick)(tick)(error)
Additional features including data service views and privacy protection.
Other

BMC Helix Dashboards

View service request-related data in BMC Helix Dashboards for service owners in BMC Helix Digital Workplace Catalog

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(Users with Fixed, Floating, or Bundled license in ITSM People record)

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(Users with Fixed, Floating, or Bundled license in ITSM People record)

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(Users with Fixed, Floating, or Bundled license in ITSM People record)

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(Users with Fixed, Floating, or Bundled license in ITSM People record)

Data protection enhancements (GDPR)Provide the Personal Data Privacy Utility to support applicable data protection and privacy requirements associated with the General Data Protection Regulation (GDPR).(tick)(tick)(tick)(tick)

Administrative features

Explore the features that help you as an administrator to maintain the BMC Helix Digital Workplace services and deliver the best experience to your end users.

CategoryDescription
Provide intuitive, intelligent, and consumer-like experienceCreate customized pages that align with your organization branding, consistent global look and feel, and provide a seamless experience to your users.
Understand end user behavior and usage

Enable BMC customers to track their activity in BMC Helix Digital Workplace

Manage end user notifications

Manage how end users are notified from BMC Helix Digital Workplace.

Personalize Digital Workplace

Brand and personalize how BMC Helix Digital Workplace appears to end users.

Design Service CatalogDesign the service catalog for your organization and configure the application to best suit your needs.
Administer Unified CatalogManage multiple catalogs and aggregate into a single, unified catalog.
Enable collaborationMeet the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.
Provide conversational experienceWith conversational capabilities and cognitive search powered by AI, provide users with the right information quickly, accurately, and without delays.
Business Approvals

Enable approvers to see approval details in BMC Helix Digital Workplace.

Setting up Measurement of  Service experienceProvide a simple and intuitive way for end users to provide feedback for completed requests.
Segregate services across the enterprise

Configure and manage BMC Helix Digital Workplace for multiple ITSM companies. 

Integrate with ProvidersEasily connect with BMC or non-BMC products.
Reporting

Use reports to provide real-time insights to your BMC Helix Digital Workplace Catalog.

Self Help for AdministratorsProvide guided assistance to help administrators.


Tip

  • To view the feature entitlements for a license type, in the filtration pane, apply the filter on the license type column, and then hide the columns for the other license types:
    1. Select either the (tick) symbol or the (error) symbol in the filter column.
    2. In the Hide columns field, select the columns for the other license types.
  • Click the (Back-to-the-list) link to go back to the list of feature categories.
  • To export the table or the filtered results, click the gear icon in the filtration pane and select the option to export the table to a PDF, a CSV, or a Word file. You can choose to print the table.

Oops, it seems that you need to place a table or a macro generating a table within the Table Filter macro.

The table is being loaded. Please wait for a bit ...

CategoryFeatureDescriptionBasicCatalog

Advanced

External

Provide intuitive, intelligent, and consumer-like experience 

(Back-to-the-list)

Create customized pages that align with your organization branding, consistent global look and feel, and provide a seamless experience to your users.
Provide intuitive, intelligent and consumer-like experience


Studio for multiple custom pagesQuickly and easily drag and drop components to build a custom home page. Preview new page in real time on desktop, tablet, and mobile before publishing.(error)(error)(tick)(tick)
Entitlement ManagerProvide the capability to manage entitlement to pages; namely, who can view pages, enabling lines of business or departments, and defining access by role, team, or other criteria.(error)(error)(tick)(tick)
Navigation Manager

Use the Navigation Manager to modify the BMC Helix Digital Workplace menu bar and create a custom navigation structure to include custom pages.

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Understand End User Behavior and Usage  (Back-to-the-list)

Enable BMC customers to track their activity in BMC Helix Digital Workplace 

Understand End User behavior and UsageGoogle AnalyticsUse Google Analytics to monitor web traffic and for collecting and analyzing usage data, such as number of unique users, device and OS used, page views, location and key search strings used, and so on.(error)(error)(tick)(tick)

Manage End User Notifications

(Back-to-the-list)

Manage how end users are notified from BMC Helix Digital Workplace.

Manage end user notifications





Set up default notificationConfigure default settings for email and push notifications for requests, approvals, surveys, and social activity.(tick)(tick)(tick)

(tick)

(Requests only)

Localized notificationsStandardize notifications with a unified design. Localize notifications with all supported languages and automatically apply localization based on user locale.(tick)(tick)(tick)(tick)
Enhanced templates to send email notifications to end users

Create enhanced templates that are branded using the selected global navigation style to send email notifications to your end users. The email notifications are compatible with the following email clients: Microsoft Outlook (desktop and web), Gmail, native iOS and Android clients.

Additionally, end users can use new configuration options for requests and approvals to choose which notifications they want to receive.

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(Requests only)

Custom email, push, and in-app notifications

Customize email, push, and in-app notifications for new approvals and requests submitted.

A new setting in the BMC Helix Digital Workplace Admin console enables administrators to edit the notification template, save its draft, and then make the notifications live for end users.

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(Requests only)

Notification after approvalTurn notifications to approvers off after they have approved.(tick)(tick)(tick)(error)

Personalizing Digital Workplace

(Back-to-the-list)

Brand and personalize how BMC Helix Digital Workplace appears to end users.

Personalizing Digital Workplace








Rebranding tool

Rebrand BMC Helix Digital Workplace to company branding standards and themes, easily apply changes, update the logo, and change color schemes with a few clicks; does not require coding knowledge.

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Label configurationChange the names of the labels on the My Activity page by using new branding options in the Admin console. You can customize the following labels: My Activity, Active events, Past events, and Filtered events.(tick)(tick)(tick)(tick)
Common profile picture Configure which field is used to display the photo on the user-profile, including the Innovation Suite platform field, which can be bulk loaded and automatically synched from a corporate directory.(tick)(tick)(tick)(tick)
Display user IDDisplay the User ID field and the configuration of end-user details display settings.(tick)(tick)(tick)(error)
Additional customization for the user interface textChange the default text that is displayed for the global search and the text of the Browse categories label.(tick)(tick)(tick)(tick)
Update Attachment Settings in UI

Select the file type rule and specify the list of file types and attachment size in the BMC Helix Digital Workplace Admin console.

In earlier versions of BMC Helix Digital Workplace, attachment settings for service requests could be updated only by using the tenant-config tool.

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French Catalog Admin ConsoleView the Catalog admin console in French.(error)(tick)(tick)(tick)

Design Service Catalog    (Back-to-the-list)

Design the service catalog for your organization and configure the application to best suit your needs.
Design Service Catalog















Questionnaire DesignerGraphically design questionnaires for end users to submit requests. Templates speed the creation of multiple questionnaires.(error)(tick)(tick)(tick)
Advanced Questionnaire capabilities

Prepopulate questions with answers from selection menu questions.

Base questions on conditions that apply to one or more fixed or dynamic responses.

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Rich text in questions and comments

Format text and copy and paste an image in the questions and comments of the request

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Lookup values from Innovation Suite

Use Records and Named Lists from BMC Helix Innovation Suite while building questionnaires that use the BMC Helix Innovation Suite connector.

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Validate user’s response via an BMC Helix Innovation Suite process

Responses to text questions can be validated using BMC Helix Innovation Suite (IS) processes. User gets a  validation feedback message and potentially needs to correct before submitting a request. 

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Repeatable group of questions

Configure a group of questions as repeatable. It allows users to request multiple variants of items in the same request.

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Support confidential questionsCreate questionnaires with confidential questions. If you need to restrict unauthorized users from viewing answers that contain confidential information, you can flag a question as confidential.(error)(tick)(tick)(tick)
Use internal tags in questionnairesWhile creating service questionnaires, add internal free text tags to questions to identify questions with special functions.(error)(tick)(tick)(tick)
Expanded Question Designer options

Add regular expressions to password-type questions to define a required password schema and validate the responses that the end users provide.

Create a multi-tabbed questionnaire where conditions on one tab affect questions on other tabs.

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Increased number of attachments in questionnairesIncreased the maximum number of attachments per File Attachment question to 20. The number of attachments can be defined via a global default or overridden for each File Attachment question.(error)(tick)(tick)(tick)
Create copies of a workflow with associated questionnairesIn the workflow designer, copy questionnaires associated with a workflow when copying the workflow itself.(error)(tick)(tick)(tick)
Action/Triggers

Update question responses with information from BMC Helix ITSM forms to save users time.

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Add dependencies to servicesAssociate dependent services to new or existing services, which are treated as a pre-requisite for the request.(error)(tick)(tick)(tick)
BundlesCombine multiple services to simplify ordering. Services can be optional or required. This feature simplifies employee onboarding.(error)(tick)(tick)(tick)
Export recent version of a serviceExport the latest version of the service separately from other versions.(error)(tick)(tick)(tick)
Assign actions to Class AttributesCreate and edit conditions based on asset class attributes.(error)(tick)(tick)(error)
Workflow DesignerGraphically create workflows to define how services are fulfilled.(error)(tick)(tick)(tick)
Granular banner controlsControl which banners auto-scroll and which do not auto-scroll.(error)(tick)(tick)(tick)
MyStuff / Service ActionsDisplay services and assets that the user has on one screen. Enables users to take actions on these items such as reporting incidents, requesting enhancements, returning, and more. Create service actions specific to each service.(error)(tick)(tick)(error)
Service CostingSet one time and recurring price and cost of services. Include optional adjustments for administrative costs or rebates.(error)(tick)(tick)(tick)
Credit Management for MSPsEnable the credit management feature to use a currency-agnostic approach for assigning a cost to your services. Thereafter, you can assign credit limits to each of your customers and charge them based on the number of credits consumed. (error)(tick)(tick)(error)

Administering Unified Catalog

(Back-to-the-list)

Manage multiple catalogs and aggregate into one a single, unified catalog.
Administering Unified CatalogOne Catalog

Create all services for BMC Helix Business Workflows by using the BMC Helix Digital Workplace Catalog.

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Sub CatalogsAllow business units (BUs) and local teams to work on their own services. Democratize the ownership, development, and maintenance of the catalog.(error)(tick)(tick)(tick)
Sub Catalog ControlsControl access of the questionnaire and workflow for the subcatalog admin by the super admin.(error)(tick)(tick)(tick)
Ability to Import/Export Services across VersionsExport services from up to two versions that immediately precede the current version and import it to the current version, and vice versa. (error)(tick)(tick)(tick)
Import third-party CatalogsImport multiple catalogs to enable users to make requests from a single catalog.(error)(tick)(tick)(tick)
Restart of failed requestsRestart requests that have failed.(error)(tick)(tick)(tick)

Hide Cancel Button globallyProvides administrators the ability to hide the Cancel request option from the end user for all services.(error)(tick)(tick)(tick)

Enable Collaboration (Back-to-the-list)

Meet the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.
Enable collaboration







Collaboration groups

Create groups based on:

  • Foundational data
  • Individual users

Allow members in a collaboration group to:

  • Get tickets in My Activity
  • Review request ticket in detail
  • Add comments
  • Cancel request ticket
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ITSM support groups for entitlement and collaboration

Allow Virtual Marketplaces and Collaboration groups to rely on BMC Helix ITSM support groups.

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Search for services and make requests on behalf of a customer

Enable a BMC Helix ITSM: Smart IT agent to search for services and make requests on behalf of a customer.

In the BMC Helix Digital Workplace Admin console, select the Embed Digital Workplace option, and complete the Host domains field.

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Share requests with a default collaborator groupCreate and manage a default collaborators group and automatically share all new requests with the users in the default group(error)(tick)(tick)(error)
Broadcast Banner

Display broadcasts across the window, with different colors and optional link to additional formatted text.

New administrator functionality streamlines the management of broadcasts.

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Provide Conversational Experience

(Back-to-the-list)

With conversational capabilities and cognitive search powered by AI, provide users with the right information quickly, accurately, and without delays.
Provide conversational experience

BMC Helix Virtual Agent (Formerly BMC Helix Chatbot) support

Integrate with BMC Helix Virtual Agent to enable users to interact via natural language over multiple channels using IBM Watson AI technologies, automate actions, submit requests, search knowledge, and Live Chat with agents. Learn more about  BMC Helix Virtual Agent Open link .

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Enable services in BMC Helix Virtual Agent

Directly import a service into BMC Helix Virtual Agent and allow an administrator to begin chattifying the service.

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Floating icon for BMC Helix Virtual Agent

Easily embed and configure a floating chatbot icon in BMC Helix Digital Workplace

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Receive broadcast notifications in Microsoft Teams

End users can receive broadcast notifications in Microsoft Teams through BMC Helix Virtual Agent

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Business Approvals   (Back-to-the-list)

Enable approvers to see approval details in BMC Helix Digital Workplace.

Business ApprovalsEnabling approvers to see approval details

Enable approvers to see approval details in a BMC Helix Business Workflows case.

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Enable Alternate Approvers in BMC Helix Business Workflows

Allow delegates of approvers in BMC Helix Digital Workplace  to approve/reject BMC Helix Business Workflows service requests, like they can for BMC Helix ITSM service request.

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Setting up Measurement of  Service Experience  (Back-to-the-list)

Provide a simple and intuitive way for end users to provide feedback for completed requests.
Setting up Measurement of  Service ExperienceComplex SurveysCreate complex custom surveys for enhanced services, assign custom surveys as default surveys, and map custom surveys to services. In addition to the new custom survey functionality, reports are enhanced to collect and analyze surveys submitted by end users. (error)(tick)(tick)(error)
Satisfaction surveys for requests processed from BMC Digital Workplace Catalog

For requests that are processed from the BMC Helix Digital Workplace Catalog, enable automatic single-question surveys to be sent to end users when the request is completed.

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Segregate Services across the Enterprise  (Back-to-the-list)

Configure and Manage BMC Helix Digital Workplace for multiple ITSM companies. 

Segregate services across the enterpriseService provider mode to manage multiple customersUse the managed service provider mode to add and manage multiple customers or tenants, their users, and the services you provide to your customers.(tick)(tick)(tick)(error)
Super Admin for
DWP Multi-tenancy

Provide the super admins access to multiple tenants without having to log in to each tenant.

Super admin has full access to each tenant.

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Integrate with Providers (Back-to-the-list)

Easily connect with BMC or non-BMC products.
Integrate with providers








ConnectorsConnect to BMC and third party products to enable fulfillment of services.(error)(tick)(tick)(tick)
Catalog APIsUtilize REST APIs to perform actions such as import services, search, submit requests, change entitlements. See full list of APIs.(error)(tick)(tick)(tick)
Direct Integration to RPA tools

Integrate directly with leading RPA solutions (Automation Anywhere, Blue Prism) and other applications to enable automation directly from BMC Helix Digital Workplace by using drag-and-drop process elements in the Process Designer.

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Integrations via BMC Helix iPaaS

Integrate directly to leading solutions with built-in processes and workflows for enhanced services using recipes/templates and connectors from BMC Helix iPaaS.

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BMC Helix ITSM connector supports all BMC Helix ITSM fields

Use BMC Helix ITSM connector to query and update all fields, including custom fields.

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Asset Management integration

Support integration with external systems, such as BMC Helix ITSM Asset Management, that support management of assets. This integration provides end users with additional capabilities for accessing and using assets entitled to them. When assets are entitled to end users, they can access them from their My Stuff page.

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AWS Service Catalog integrationProvide end users self-service to cloud services supplied by AWS.(error)(tick)(tick)(tick)
Remote connector framework (Controlled Availability)Allow customers that cannot leverage the out-of-the-box connectors, Integration Services, RPA connectors, Cloud Actions, and iPaaS services to develop their own connectors within their environment.(error)(tick)(tick)(tick)

Reporting   

(Back-to-the-list)

Use reports to provide real-time insights to your BMC Helix Digital Workplace Catalog.

ReportingReportingLeverage reports on service popularity, accrued costing, and supplier performance against SLA.(error)(tick)(tick)(tick)
User ReportsDisplay usage reports showing which users accessed the system, when, and on which devices. Export reports as CSV.(tick)(tick)(tick)(tick)

Self Help for Administrators

(Back-to-the-list)

Provide guided assistance to help administrators.
Self help for administratorsIntegrated step-by-step guided self-helpUse guided assistance to learn to navigate the product and to actively complete tasks. From the Self-service pane, you can start guided assistance, link to help topics, and watch videos relevant to where you are in the product and the work you are doing.(error)(error)(tick)(tick)


Review the standard license types for the BMC Helix Digital Workplace offering. Licensing terms and conditions in your contract take precedence over any published description from this site. License entitlements are subject to change.

BMC provides information about license entitlements when you download the product via the Electronic Products Distribution (EPD) website. The following table provides links to the EPD website page containing the license information for this product. From the EPD page, select and download the license information file. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance form.

EPD link to license informationDescription of content
BMC Helix Digital Workplace Advanced
BMC Helix Digital Workplace Advanced 22.1.07 Open link


License information for BMC Helix Digital WorkplaceAdvanced  22.1.07

BMC Helix Digital Workplace Advanced - Active User 22.1.07 Open link

License information for BMC Helix Digital WorkplaceAdvanced - Active User 22.1.07

BMC Helix Digital Workplace Advanced (Public Sector) 22.1.07 Open link

License information for BMC Helix Digital Workplace Advanced (Public Sector) 22.1.07

BMC Helix Digital Workplace Advanced (Public Sector) - Active User 22.1.07 Open link

License information for BMC Helix Digital Workplace Advanced (Public Sector) - Active User 22.1.07

BMC Helix Digital Workplace Advanced OnPrem 22.1.06 Open link

License information for BMC Helix Digital Workplace Advanced On-premises 22.1.06

BMC Helix Digital Workplace Advanced OnPrem - Active User 22.1.06 Open link

License information for BMC Helix Digital Workplace Advanced On-premises - Active User 22.1.06

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace On-prem 22.1.06 Open link

License information for BMC Helix Digital Workplace Basic On-premises 22.1.06

BMC Helix Digital Workplace Basic - Additional Capacity 22.1.07 Open link

License information for BMC Helix Digital Workplace Basic - Additional Capacity 22.1.07

BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity 22.1.07 Open link

License information for BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity 22.1.07

In addition, customers can also purchase the BMC Helix Digital Workplace Advanced (Public Sector) - Self-Registered User license.

The following FedRAMP and DoD licenses are also available: 

  • BMC Helix Digital Workplace Advanced (FedRAMP) - Named User

  • BMC Helix Digital Workplace Advanced (FedRAMP) - Active User

  • BMC Helix Digital Workplace Advanced (FedRAMP) - Self-Registered User

  • BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Named User

  • BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Active User

  • BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Self-Registered User

  • BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Active User

  • BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Named User

  • BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Self-Registered User

The information documented in EPD reflects the standard terms and conditions. Additional terms and conditions may be found in your BMC contract and in the End User License Agreement (EULA). Contractual agreements generally supersede standard terms and conditions.

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