Issues that were corrected by 22.1: Patch 8 and issues that remain open

Updates available in 22.1 patch 8:

Prevent timeout errors when using the BMC Helix Innovation Studio and REST connectors.

22.1 enhancements and patches

Issues that were corrected by 22.1: Patch 7 and issues that remain open

Updates available in 22.1 patch 7:

Receive deployment of sample pages for industry verticals.

22.1 enhancements and patches

Issues that were corrected by 22.1: Patch 6 and issues that remain open

Patch 6 for version 22.1 is available for on-premises customers.

22.1 enhancements and patches

Enhancements available in 22.1 patch 6:

• Save time by leveraging the out-of-the-box sample pages for industry verticals.

• Filter asset groups and associated service actions by additional attributes.

• Consent to use Gainsight Analytics for data collection.
• Changes to the in-app help.

22.1 enhancements and patches

Enhancements available in 22.1 patch 5:

• Leverage the out-of-the-box IT services.
• End users can view and complete action items assigned by agents. 
• Configure the To-do event type in studio pages.
• Priorities of synchronized broadcasts correspond to broadcast types in BMC Helix Digital Workplace.
• Validation of user responses by using BMC Helix Innovation Studio processes.
• Allow users to request multiple variants of items in the same request.   
• (BETA) Re-ranking model to enhance search results.

22.1 enhancements and patches

Enhancements available in 22.1 patch 4:

• Work on BMC Helix Business Workflows cases as an alternate approver from BMC Helix Digital Workplace.
• End users can add a maximum of 20 attachments for answers to service request questionnaires in one go.
• Send broadcasts to individual users and emails, irrespective of the company to which they belong.

• Receive broadcast notifications in Microsoft Teams.

• Users no longer need to log in to receive email and bell notifications.
• Improved names of the CMDB pluggable provider's settings.
• Include whether a service request is hidden in the process context information for that service request. 

22.1 enhancements and patches

Issues that were corrected by 22.1: Patch 3 and issues that remain open

22.1 enhancements and patches

Issues that were corrected by 22.1: Patch 2 and issues that remain open

Enhancements available in 22.1 patch 2:

• Apply login screen branding for BMC Helix Digital Workplace and external user portal without accessing the Tomcat server. 
• Analyze usage data using Google Analytics 4.

The following enhancements in 22.1 patch 2 requires BMC Helix Digital Workplace Advanced licenses:

• Identify and rectify broken links in studio pages with an intuitive UI for catalog administrators.
• Intuitive UI for Catalog administrators to easily
• Embed data from custom applications in studio pages.
• Utilize rich text in questions and comments for BMC Helix Digital Workplacerequests that create BMC Helix ITSM fulfillments. 
• (BETA) Customize the appearance of a row on a studio page.
• (BETA) Embed data from custom applications in studio pages.
• (BETA) Map catalog services or service bundles to click actions on studio pages.

22.1 enhancements and patches

Issues that were corrected by 22.1: Patch 1 and issues that remain open

Enhancements available in 22.1 patch 1:

• Connect to the Microsoft Exchange pluggable provider by using OAuth2 authentication.

22.1 enhancements and patches

Enhancements available in this release:

• Leverage enhanced text formatting in comments to service requests and answers to questionnaires.
• Prevent end users from canceling active service requests.
• Support for service actions in custom BMC Helix CMDB classes.
• Support for Bcc in email notifications.
• Support for table-type questions in applications.
• View reasons of failure in a log file when you import services.

The following enhancements requireBMC Helix Digital Workplace Advanced or external user licenses:

• Use rich text formatting for the Create Activity Log For Service Request element in the Questions Designer.
• Sort service health items by severity.
• Filter service health items by status.
• Improve search accuracy of BMC Helix Digital Workplace Catalog services and service requests.
• Improve search results for BMC Helix Business Workflows knowledge articles.

• Support for the BMC Helix Business Workflows, BMC Helix Virtual Agent, Live Chat, and BMC Helix Knowledge Management by ComAround capabilities for self-registered external users.

• Receive emails about service state change in case of email failure that are related only to your BMC Helix Digital Workplace Catalog administrator role.
• Easily configure the chatbot floating icon in BMC Helix Digital Workplace client application.
• Submit a service request from a knowledge article.
• Open service requests for help desk appointments. 
• Export and import studio pages.
• Use page properties to add colors and backgrounds to your studio pages and customize colors at the page and component levels. 
• Copy and paste studio page components within rows, between rows, and between pages.
• Show end users their assets by using asset group components to studio pages.

22.1 enhancements and patches