This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.


BMC Helix Digital Workplace 22.1

All versions

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices
updated 17 Apr

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and patches.


To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

Digital Workplace Training & Certification Open link


April 17, 2024

Issues that were corrected by 22.1: Patch 8 and issues that remain open

Updates available in 22.1 patch 8:

Prevent timeout errors when using the BMC Helix Innovation Studio and REST connectors.

August 11, 2023

Issues that were corrected by 22.1: Patch 7 and issues that remain open

Updates available in 22.1 patch 7:

Receive deployment of sample pages for industry verticals.

July 5, 2023

Issues that were corrected by 22.1: Patch 6 and issues that remain open

Patch 6 for version 22.1 is available for on-premises customers.

June 7, 2023

Enhancements available in 22.1 patch 6:

  • Save time by leveraging the out-of-the-box sample pages for industry verticals.
  • Filter asset groups and associated service actions by additional attributes.

  • Consent to use Gainsight Analytics for data collection.
  • Changes to the in-app help.

March 24, 2023

Enhancements available in 22.1 patch 5:

  • Leverage the out-of-the-box IT services.
  • End users can view and complete action items assigned by agents. 
  • Configure the To-do event type in studio pages.
  • Priorities of synchronized broadcasts correspond to broadcast types in BMC Helix Digital Workplace.
  • Validation of user responses by using BMC Helix Innovation Studio processes.
  • Allow users to request multiple variants of items in the same request.   
  • (BETA) Re-ranking model to enhance search results.

January 13, 2023

Enhancements available in 22.1 patch 4:

  • Work on BMC Helix Business Workflows cases as an alternate approver from BMC Helix Digital Workplace.
  • End users can add a maximum of 20 attachments for answers to service request questionnaires in one go.
  • Send broadcasts to individual users and emails, irrespective of the company to which they belong.
  • Receive broadcast notifications in Microsoft Teams.

  • Users no longer need to log in to receive email and bell notifications.
  • Improved names of the CMDB pluggable provider's settings.
  • Include whether a service request is hidden in the process context information for that service request. 

November 2, 2022

October 10, 2022

Issues that were corrected by 22.1: Patch 2 and issues that remain open

Enhancements available in 22.1 patch 2:

  • Apply login screen branding for BMC Helix Digital Workplace and external user portal without accessing the Tomcat server. 
  • Analyze usage data using Google Analytics 4.

The following enhancements in 22.1 patch 2 requires BMC Helix Digital Workplace Advanced licenses:

  • Identify and rectify broken links in studio pages with an intuitive UI for catalog administrators.
  • Intuitive UI for Catalog administrators to easily
  • Embed data from custom applications in studio pages.
  • Utilize rich text in questions and comments for BMC Helix Digital Workplacerequests that create BMC Helix ITSM fulfillments. 
  • (BETA) Customize the appearance of a row on a studio page.
  • (BETA) Embed data from custom applications in studio pages.
  • (BETA) Map catalog services or service bundles to click actions on studio pages.

August 30, 2022

Issues that were corrected by 22.1: Patch 1 and issues that remain open

Enhancements available in 22.1 patch 1:

  • Connect to the Microsoft Exchange pluggable provider by using OAuth2 authentication.

July 29, 2022

Enhancements available in this release:

  • Leverage enhanced text formatting in comments to service requests and answers to questionnaires.
  • Prevent end users from canceling active service requests.
  • Support for service actions in custom BMC Helix CMDB classes.
  • Support for Bcc in email notifications.
  • Support for table-type questions in applications.
  • View reasons of failure in a log file when you import services.

The following enhancements requireBMC Helix Digital Workplace Advanced or external user licenses:

  • Use rich text formatting for the Create Activity Log For Service Request element in the Questions Designer.
  • Sort service health items by severity.
  • Filter service health items by status.
  • Improve search accuracy of BMC Helix Digital Workplace Catalog services and service requests.
  • Improve search results for BMC Helix Business Workflows knowledge articles.
  • Support for the BMC Helix Business Workflows, BMC Helix Virtual Agent, Live Chat, and BMC Helix Knowledge Management by ComAround capabilities for self-registered external users.

  • Receive emails about service state change in case of email failure that are related only to your BMC Helix Digital Workplace Catalog administrator role.
  • Easily configure the chatbot floating icon in BMC Helix Digital Workplace client application.
  • Submit a service request from a knowledge article.
  • Open service requests for help desk appointments. 
  • Export and import studio pages.
  • Use page properties to add colors and backgrounds to your studio pages and customize colors at the page and component levels. 
  • Copy and paste studio page components within rows, between rows, and between pages.
  • Show end users their assets by using asset group components to studio pages.


The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Creating and managing the service catalog


Create catalog sections, service categories, services, bundles, and banners

Setting up and going live


Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization


Configure self-help resources, locations, and appointments



Set up users and groups, customize, enable features, send broadcasts, and more.



Integrate with other products.



Resolve common issues or errors, review logs, or contact Support.

Product trials


Knowledge Base



PDFs and videos


Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.



Find answers to the most frequently asked questions about BMC Helix Digital Workplace.

Related spaces


See the documentation of products related to BMC Helix Digital Workplace.
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