This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Managing broadcasts and notifications for end users

Notifications are the status updates and alerts related to service requests submitted by end users in BMC Helix Digital Workplace. Broadcasts are messages created to notify several users of an important event, an alert, or critical information. 

Notifications are sent as email, push, and in-app messages. Broadcasts are sent as push and in-app messages. Users can also receive notifications and broadcasts in BMC Helix Virtual Agent (BMC Helix Digital Workplace Advanced license only)

Related topic

Enabling notifications and broadcasts in chatbot Open link

The following topics discuss managing broadcasts for end users:

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