Upgrading TrueSight Smart Reporting - Platform using the wizard

Where you are in the Upgrade process

To upgrade TrueSight Smart Reporting - Platform using the wizard

Do the following:

1. Log in to the host computer where you want to upgrade TrueSight Smart Reporting - Platform.
2. On the host computer, ensure that you have Administrator privileges.

3. Depending on your operating system, download the installation and upgrade files for this version of TrueSight Smart Reporting - Platform from the EPD.

   To know more about the files, see Downloading the installation files .

4. (Windows) Unzip the TrueSight_Smart_Reporting-19.3-Windows.zip file.

   (Linux) Untar the TrueSight_Smart_Reporting-19.3-Linux.tar.gz file.

5. Stop the TrueSightSmartReporting service. Do the following:

   • (Windows) Stop the TrueSightSmartReporting service.

     Note: TrueSight Smart Reporting in non-English locales

     In non-English locales, the TrueSightSmartReporting service appears as the Yellowfin service.

   • (Linux) Navigate to the <install_dir>/appserver/bin/ folder and run the following command:
     ./shutdown.sh

6. Back up the following:

   • TrueSight Smart Reporting - Platform or Yellowfin database
   • TrueSight Smart Reporting - Platform file system

7. Run one of the following commands:

   1. (Windows) java -jar TrueSight-SmartReporting-Update-19.3.jar
   2. (Linux) java -jar TrueSight-SmartReporting-Update-19.3.jar -gui
8. In the installer screen, click Next.
9. On the licence agreement page, select I accept the terms of this licence agreement, and click Next.
10. On the TrueSight Smart Reporting Patch page, ensure that the upgrade location is same as the location where you installed TrueSight Smart Reporting - Platform, and click Next.
11. Click Done to complete the upgrade process.

12. Apply the TrueSight Smart Reporting - Platform 19.3.00.001 hotfix.

     Do the following:

    1. Navigate to the  FTP location for the hotfix .
    2. Download and unzip the TrueSightSmartReporting_HotFix_19.3.00.001.zip file.
    3. Navigate to the TrueSight Smart Reporting - Platform installation directory and take a backup of the tsr.war file.
    4. Replace the existing tsr.war file with the file from the extracted.

13. Start TrueSight Smart Reporting - Platform. Do the following:

    • (Windows) Start the TrueSightSmartReporting service.

      Note: TrueSight Smart Reporting in non-English locales

      In non-English locales, the TrueSightSmartReporting service appears as the Yellowfin service.

    • (Linux) Navigate to the <install_dir>/appserver/bin/ folder and run the following command:
      ./startup.sh
14. Log in to TrueSight Smart Reporting - Platform.

Troubleshooting

Unable to access TrueSight Smart Reporting - Platform after an upgrade.

If you encounter errors when you try to access TrueSight Smart Reporting - Platform after a successful upgrade, do not run the upgrade again.

Restart the TrueSightSmartReportingservice to avoid this issue.

If you run the upgrade again, you cannot access TrueSight Smart Reporting - Platform and some database-related errors are displayed.

Rolling back the TrueSight Smart Reporting - Platform upgrade

If the upgrade is unsuccessful and you need to roll it back, see  the Yellowfin documentation  (https://community.yellowfinbi.com/knowledge-base/article/how-do-i-roll-back-yellowfin-to-a-previous-version?_ga=2.114632519.13403643.1572321400-11916554.1557730870).

Rolling back the TrueSight Smart Reporting - Platform 19.3.00.001 hotfix

If you want to roll back the TrueSight Smart Reporting - Platform 19.3.00.001 hotfix, see Technical bulletin — Announcing hotfix 19.3.00.001 for instructions.

Next step in the Upgrade Process

Now that you have successfully upgraded TrueSight Smart Reporting - Platform, the next step in the upgrade process is to complete the post-upgrade activities.

If you have upgraded TrueSight Server Automation - Data Warehouse, see Post-upgrade tasks to complete the component-specific post-upgrade activities.