Upgrading TrueSight Smart Reporting - Platform silently

Where you are in the Upgrade process

To upgrade TrueSight Smart Reporting - Platform silently

You can upgrade TrueSight Smart Reporting - Platform silently if you have installed it silently. Do the following:

1. Log in to the host computer where you want to upgrade TrueSight Smart Reporting - Platform.
2. On the host computer, ensure that you have Administrator privileges.

3. Stop the TrueSightSmartReporting service. Do the following:

   • (Windows) Stop the TrueSightSmartReporting service.

     Note: TrueSight Smart Reporting in non-English locales

     In non-English locales, the TrueSightSmartReporting service appears as the Yellowfin service.

   • (Linux) Navigate to the <install_dir>/appserver/bin/ folder and run the following command:
     ./shutdown.sh

4. Back up the following:

   • TrueSight Smart Reporting - Platform or Yellowfin database
   • TrueSight Smart Reporting - Platform file system

5. In the command-line interface, run the following command:

   java -jar TrueSight-SmartReporting-Update-19.3.jar -silent installdir="<TrueSight Smart Reporting installed directory>"

6. Apply the TrueSight Smart Reporting - Platform 19.3.00.001 hotfix.

    Do the following:

   1. Navigate to the  FTP location for the hotfix .
   2. Download and unzip the TrueSightSmartReporting_HotFix_19.3.00.001.zip file.
   3. Navigate to the TrueSight Smart Reporting - Platform installation directory and take a backup of the tsr.war file.
   4. Replace the existing tsr.war file with the file from the extracted.

7. Start TrueSight Smart Reporting - Platform. Do the following:

   • (Windows) Start the TrueSightSmartReporting service.

     Note: TrueSight Smart Reporting in non-English locales

     In non-English locales, the TrueSightSmartReporting service appears as the Yellowfin service.

   • (Linux) Navigate to the <install_dir>/appserver/bin/ folder and run the following command:
     ./startup.sh
8. Log in to TrueSight Smart Reporting - Platform.

Troubleshooting

Unable to access TrueSight Smart Reporting - Platform after an upgrade.

If you encounter errors when you try to access TrueSight Smart Reporting - Platform after a successful upgrade, do not run the upgrade again.

Restart the TrueSightSmartReportingservice to avoid this issue.

If you run the upgrade again, you cannot access TrueSight Smart Reporting - Platform and some database-related errors are displayed.

Rolling back the TrueSight Smart Reporting - Platform upgrade

If the upgrade is unsuccessful and you need to roll it back, see  the Yellowfin documentation  (https://community.yellowfinbi.com/knowledge-base/article/how-do-i-roll-back-yellowfin-to-a-previous-version?_ga=2.114632519.13403643.1572321400-11916554.1557730870).

Rolling back the TrueSight Smart Reporting - Platform 19.3.00.001 hotfix

If you want to roll back the TrueSight Smart Reporting - Platform 19.3.00.001 hotfix, see Technical bulletin — Announcing hotfix 19.3.00.001 for instructions.

Next step in the Upgrade Process

Now that you have successfully upgraded TrueSight Smart Reporting - Platform, the next step in the upgrade process is to complete the post-upgrade activities.

If you have upgraded TrueSight Server Automation - Data Warehouse, see Post-upgrade tasks to complete the component-specific post-upgrade activities.