You can upgrade to this version of TrueSight Smart Reporting - Platform from TrueSight Smart Reporting for Server Automation version 19.2.

While upgrading, ensure that TrueSight Smart Reporting - Platform and its components are upgraded to the compatible versions. The product displays errors if:

  • TrueSight Smart Reporting - Platform is upgraded to the latest version, but its component is not of a compatible version.
  • The component is upgraded to the latest version, but TrueSight Smart Reporting - Platform is not or a compatible.

For more information on component compatibility, see Component compatibility matrix.

Use the following links to install or upgrade to a compatible version of the component: 

  • Installing  or  upgrading  TrueSight Server Automation Reporting
  • Installing  or  upgrading  TrueSight Network Automation Reporting

Supported upgrade path

If you are using TrueSight Smart Reporting for Server Automation version 19.01, you must first upgrade to version 19.2 before you can upgrade to this version. TrueSight Smart Reporting - Platform was earlier known as TrueSight Smart Reporting for Server Automation.

The following figure displays the supported upgrade path for TrueSight Smart Reporting - Platform.

Upgrade process — At a glance

The upgrade flow diagram and the process table enable you to upgrade the products smoothly.

Step 1: Prepare for the upgrade

Complete the pre-upgrade tasks to ensure a successful upgrade.


Complete the pre-upgrade tasks and download the files.

Step 2: Upgrade TrueSight Smart Reporting - Platform

TrueSight Smart Reporting - Platform provides the framework to generate and publish reports with a drag-and-drop action.


TrueSight Smart Reporting - Platform can be upgraded by using one of the following methods:

  • By using the wizard
  • Silently

Based on the method, choose the applicable procedure.

Step 3: Post-upgrade activities

Complete the post-upgrade activities to use the reporting capabilities.


Post-upgrade activities are required for TrueSight Smart Reporting - Platform.

Post-upgrade tasks

If you have upgraded TrueSight Server Automation - Data Warehouse, see Post-upgrade tasks to complete the component-specific post-upgrade activities.

What next?

BMC releases periodic product updates through feature packs and fix packs. Check the Release notes and notices section for the latest product updates and apply the ones relevant to your environment.

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