Learn what’s new or changed for BMC Service Request Management 22.1 release, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Summary | Reference |
|---|---|---|
| April 17, 2024 | Not applicable | |
| August 11, 2023 | Not applicable | |
| July 5, 2023 | Patch 6 for version 22.1 is available for on-premises customers. | Not applicable |
| June 7, 2023 | Not applicable | |
| March 24, 2023 | Not applicable | |
| January 13, 2023 | Issues that were corrected by 22.1 patch 4 and issues that remain open Update available in 22.1 patch 4:
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| November 2, 2022 | Not applicable | |
| October 10, 2022 | Not applicable | |
| September 2, 2022 | Issues that were corrected by 22.1 patch 1 and issues that remain open Updates available in 22.1 patch 1:
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| July 29, 2022 | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM enhancements
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As a service agent, submit, view, and manage requests in Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management. As a catalog manager, build a service catalog in Service Request Management. | ||
As an administrator, set up Service Request Management for your company.
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As an administrator, perform configuration and administration tasks in Service Request Management.
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As an administrator, set up integrations with other BMC products or third-party software. |
As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services.
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Communities
| Knowledge Base
| Videos
| Education
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Get a list of all the videos and a PDF version of the BMC Service Request Management documentation. |
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