Supported devices and browsers

• Mozilla Firefox 73.x or higher (with Microsoft Windows 10 and later)
• Microsoft Internet Explorer 11 (with Microsoft Windows 10 and later); Note: IE 11 has been found to be susceptible to performance issues, and therefore is not recommended.
• Microsoft Edge (with Microsoft Windows 10 and later) 
• Apple Safari 11.1 or higher (with Macintosh OS X)
• Google Chrome 79/80 or higher (with Microsoft Windows 10 and later or Macintosh OS X)

The following mobile device platforms are supported for BMC Helix ITSM

• iOS 10 and higher (iPhone, iPad)
• Apple watchOS 2.0 and higher
• Android 5.1 and higher (Android devices)

For a complete list of compatible components, see BMC Helix ITSM compatibility matrix . Other product compatibility information may be found using the  BMC Product Compatibility .

The following mobile device platforms are supported for BMC Helix Digital Workplace Basic and Advanced:

• iOS 10.3 and higher (iPhone, iPad)
• Apple watchOS 2.0 and higher
• Android 5.1 and higher(Android devices)

To view the supported browsers for BMC Helix Digital Workplace services, see BMC Product Compatibility . You must login to Support Central to view this page. If you have not yet registered for access to Support Central, use this link.

Once you have accessed this page, in the Search for a BMC Product or prerequisite technology section, start typing the product name and then select the desired product version from the display table. For example, type in BMC Helix Digital Workplace Advanced and select version 22.1. You will be shown compatible operating systems, including mobile operating systems. To review other BMC compatible products, select the Compatible Products tab. Additional detail may be listed in the Product Notes section at the bottom, including compatible web browsers.

To view the supported browsers for BMC Helix Custom Application services,  see BMC Product Compatibility . You must login to Support Central to view this page. 

Once you have accessed this page, in the Search for a BMC Product or prerequisite technology section, start typing the product name and then select the desired product version from the display table. You will be shown compatible operating systems, including mobile operating systems. To review other BMC compatible products, select the Compatible Products tab. Additional details may be listed in the Notes and Information tab.

To view the supported browsers for the BMC Helix Client Management service, see BMC Product Compatibility . You must login to Support Central to view this page. 

Once you have accessed this page, in the Search for a BMC Product or prerequisite technology section, start typing the product name and then select the desired product version from the display table. You will be shown compatible operating systems, including mobile operating systems. To review other BMC compatible products, select the Compatible Products tab. Additional details may be listed in the Notes and Information tab.

To view the supported browsers for the BMC Helix Discovery service, see Supported browsers .

The BMC Helix iPaaS service is supported on these major browsers:

• Chrome
• Firefox
• Safari (macOS only)

To check compatibility with other products, see BMC Product Compatibility . You must login to Support Central to view this page. 

Once you have accessed this page, in the Search for a BMC Product or prerequisite technology section, start typing the product name and then select the desired product version from the display table. You will be shown compatible operating systems, including mobile operating systems. To review other BMC compatible products, select the Compatible Products tab. Additional details may be listed in the Notes and Information tab.

To get the best experience with BMC Helix Continuous Optimization, use the latest version of the following supported browsers:

• Google Chrome (Windows)
• Mozilla Firefox (Windows and Linux)
• Microsoft Edge (Windows)

The supported resolution is 1280x1024.