This documentation supports the 23.3 version of BMC Helix Change Management, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

BMC

BMC Helix ITSM: Change Management 23.3

All versions
BMC Helix ITSM: Change Management provides an easy to use interface for managing change processes in an organization, that includes to planning, scheduling, evaluating risks, approving, implementing, and tracking changes. These processes help coordinate changes efficiently, minimizing the risk and impact of the change implementation.

Release notes and notices
updated 14 Mar

Learn what’s new or changed for BMC Helix ITSM: Change Management 23.3 including new features, urgent issues, documentation updates, and fixes or patches

Tip

To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

DateSummaryReference
March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

Not applicable
March 8, 2024

Issues that were corrected by 23.3 patch 1 and issues that remain open

Updates available in 23.3 patch 1:

  • Department information displayed for filter suggestions
  • Display start and end dates of tickets in Calendar side bar
23.3 enhancements and patches
December 8, 2023

Enhancements available in 23.3:

  • Configurable ITSM calendar with a modern UI experience
  • Change in the appearance of Business Justification for rejection of change requests
23.3 enhancements and patches

Managing change

 

As an end user, access and navigate the interface and work with change requests.

Managing releases

 

As an end user, access and navigate the interface and work with release requests.

Managing tasks

 

As an end user, access and navigate the interface and work with tasks.

Using reports, flashboards, and dashboards

 

As an end user, access and understand end user reports, flashboards, and dashboards.

Planning

 

As an administrator, plan the roles and permission groups for your company.

Setting up and going live

 

As an administrator, set up BMC Helix ITSM: Change Management and Release Management for your company.

Administering

 

As an administrator, configure application preferences and templates for BMC Helix ITSM: Change Management and Release Management.

Integrating

 

As an administrator, set up integrations with other BMC products or third-party software.

Developing

 

As a developer, use web services to integrate external applications with BMC Helix ITSM: Change Management and Release Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities


Knowledge Base


Videos


Education


PDFs and videos

 

Get a list of all the videos and a PDF version of the BMC Helix ITSM: Change Management documentation.

FAQ

 

Find answers to the most frequently asked questions about BMC Helix ITSM: Change Management.

Related spaces

 

See the documentation of products related to BMC Helix ITSM: Change Management.

Was this page helpful? Yes No Submitting... Thank you

Comments