This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Managing CIs

You can do several actions on a CI such as creating, modifying CIs, changing their attributes, and so on.


You can perform several tasks on a CI, these tasks are distributed in the following categories:

Common consoles and interfaces

Asset Inventory permissions Open link

Searching for records in the application consoles Open link

Asset Inventory permissions Open link

Overview console Open link

Common tasks

Setting up the IT Home page Open link

Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link

Viewing CI and service relationships in the Service Context Open link

Broadcasting messages Open link

Configuring email-based approvals Open link


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