This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Generating a configuration differences report

The differences report indicates the difference between what is in a configuration and the CIs related to it. For example, you might have a configuration that contains a laptop, mouse, keyboard, and docking station. If the keyboard is not the same type as specified in the related configuration, the differences report indicates the same. This report helps you determine which configuration is software and hardware compliant.

To generate a differences report

  1. Open a CI, as described in Searching for records in the application consoles.
  2. From the navigation pane, choose Functions > Configuration.
  3. In the Configuration Information dialog box, click View Differences.
     In the Comparison of CI to Items in Configuration dialog box, the name of the configuration appears in the Configuration field. Any related CIs appear in the table. The Authorized column shows whether the CI is authorized for this configuration.