Starting from version 22.2, the documentation for BMC Helix Intelligent Integrations and Developer Tools resides in a separate space: BMC Helix Intelligent Integrations.

Onboarding and implementing

BMC Helix AIOps helps your organization to monitor system health, reduce event noise, perform root cause isolation for impacted services, and boost remediation opportunities. It leverages machine learning and the automation analytics of your integrated environments. After your subscription is activated, the tenant administrator performs the following tasks:

Related topic

BMC Helix Subscriber Information Open link

Product overview


When your account is created, you receive a URL and the credentials to log in to BMC Helix Portal.

  1. Log in to BMC Helix Portal.
  2. Click the BMC Helix Service Monitoring tile to launch BMC Helix AIOps.


Configure your identity provider to set up more users and user groups, and assign specific permissions to them. User management functions are performed in BMC Helix Portal.

Roles and permissions

Setting up role-based access control Open link


(Optional) Depending on your requirements to monitor services and situations from third-party product in BMC Helix AIOps, configure BMC and third-party integrations by using BMC Helix Intelligent Integrations or BMC Helix Developer Tools to ingest events and topology data.

BMC Helix Intelligent Integrations Open link

BMC Helix Developer Tools Open link


(Optional) Create notifications to send messages or cards to operators in Microsoft Teams, who can cross-launch into BMC Helix AIOps directly from Microsoft Teams.

Enabling notifications in Microsoft Teams

Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation.

Enabling the AIOps features
6(Optional) Configure ML-based situations to define the time limit for event aggregation as part of a situation.Configuring ML-based situations

(Optional) Enable service designers to define service blueprints in BMC Helix AIOps that can be included as part of business services

Creating service blueprints


Enable service designers to define business services to be monitored in BMC Helix AIOps. 

Creating service models

(Optional) Ensure that the KPIs, services, situations and all other required information are displaying as expected for the operator users to monitor key performance indicators, service health, and situations in the console.

Monitoring key performance indicators and entities

Monitoring service health and performing causal analysis

Monitoring and investigating situations

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